Patient Care Coordinator

Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Patient Care Coordinator (Urgent Care) works collaboratively as part of the clinical team to provide non‑clinical assistance for patients, providers and other staff in a medical clinic.

Location:

600 Country Club Road, Suite 100, Eugene, OR 97401.

Schedule:

Monday through Friday, 7:30 am – 4:00 pm PST.

• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File and maintain medical records
• Confirm and schedule appointments
• Check in / check out patients
• Follow the Cash Security policy and procedures according to Optum Medical guidelines
• Perform referral documentation promptly
• Check patient vital signs
• Clean patient exam rooms
• Complete prior authorizations for imaging exams
• Perform certain follow‑up services for patients in a prompt and courteous manner, such as scheduling specialist appointments and follow‑up appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in a fast‑paced, high‑volume environment
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Perform other duties as assigned

• Paid Time Off accruing from first pay period plus 8 Paid Holidays
• Medical plan options including Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance plus Short‑term and Long‑term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits such as pet insurance, legal insurance, LTC Insurance, etc.

• High School Diploma/GED (or higher)
• 1+ years of computer proficiency experience (multitasking through multiple applications including Microsoft Outlook, Excel and Word)
• 1+ years of experience working in a medical office performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co‑pays and maintaining medical records

• Experience working with an electronic health record
• Experience working with scheduling programs
• Knowledge of medical terms
• Ability to work well with providers, clinical staff and patients

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi‑task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast‑paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.