Associate Patient Coordinator​/Medical Assistant

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Caring. Connecting. Growing together.

At Eugene Therapy of Oregon (part of Optum Behavioral Care), our mission is to provide exceptional mental healthcare to children, adolescents, and adults in individual, couples, family therapy and adult psychiatric care. We strive to improve individual mental health by improving relationships. We take a non-pathology-based approach (meaning free from blame) to treating a myriad of relational and mental health conditions.

Our clinicians are focused on meeting the mental health needs of our neighbors in Eugene, Portland, Bend, and surrounding communities.

As an Associate Patient Care Coordinator/ Medical Assistant at Eugene Therapy, you will be responsible for providing support to patients and the clinical staff. The Associate Patient Care Coordinator/ Medical Assistant will support providers with the check‑in and check‑out process for patients, register new patients, prepare paperwork and review it for accuracy, verify completion of consent and insurance eligibility, process time‑of‑service collections, handle existing patient communications, manage internal referrals, and ensure work locations are presentable and welcoming.

Location
: 399

E. 10th Ave. Eugene, OR 97401.

Schedule: Monday‑Friday, between the hours of 8 am‑5 pm PST.

• Review each patient's chart prior to appointment and ensure consents and insurance verification is complete.
• Support providers with patient check‑in and check‑out; obtain registration forms, collect and upload insurance cards and identification, verify completion of consents and confirm insurance eligibility.
• Assist with onboarding new patients, help patients access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete.
• Process payments or co‑pays, deductibles, co‑insurance, self‑pay, and missed appointment fees.
• Assist in update and/or scheduling of existing patients, including assisting with internal referrals initiated by the provider.
• Answer phone calls and return voicemails; record all requests in the EHR system for provider follow‑up.
• Inventory, submit order requests, and restock supplies.
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps.
• Ensure all locations are welcoming and adhere to brand guidelines.
• Secure patient information and maintain patient confidentiality.
• Ability to be cross‑trained as a Medical Assistant (MA).
• Assist with prescription refills and record requests.
• Performs other duties as assigned.

• Paid Time Off which you start to accrue with your first pay period plus 8 paid holidays.
• Medical plan options along with participation in a Health Spending Account or a Health Savings Account.
• Dental, Vision, Life & AD&D Insurance along with short‑term disability and long‑term disability coverage.
• 401(k) savings plan, employee stock purchase plan.
• Education reimbursement.
• Employee discounts.
• Employee assistance program.
• Employee referral bonus program.
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).
• More information can be downloaded at (Use the "Apply for this Job" box below)..

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock…