Collections Administrator
Listed on 2026-01-15
-
Finance & Banking
Business Administration -
Administrative/Clerical
Data Entry, Business Administration
Piper Companies is seeking a Collections Administrator to join an industry leading credit union located in Eugene, OR
. The primary purpose of this role is to coordinate all operational activities relating to the timely and accurate processing of collateral-related transactions and requests for information.
- Interact with vendors, members, and state motor vehicle agencies to resolve complex problems and seek exceptions to policy when appropriate.
- Work constructively in Salesforce, Hogan, TMS, and all platforms used by the department.
- Review vendor reports of unidentified titles, locate member and loan if possible, and provide instructions for disposition of title documents.
- Review vendor reports for non-receipt of title and determine next actions, including referring accounts to DCC, interest rate adjustments, and direct member follow-up.
- Serve as subject matter expert on vehicle titling issues, including releasing titles, owner name changes, state titling requirements, payoff/lien release, and ownership changes.
- Utilize knowledge of Dealer Track Title Management System (TMS) and vendor conversion processes.
- Provide support to internal partners such as DCC, OGC, Items Processing, and Research & Online Services.
- Update TMS system for cross-collateralization status to prevent collateral release.
- Review Sales Force cases for accuracy and compliance, input correct requests into TMS, and resolve incorrect requests.
- Hourly Range: $20 - $25/hr
- Comprehensive Benefits: PTO, Paid Holidays, Cigna Healthcare, Dental, Vision, 401k, Sick leave as required by law
This job opens for applications on 1/12/2026. Applications for this job will be accepted for at least 30 days from the posting date.
Keywords: #LI-CR2 #LI-ONSITE
Collateral Operations, Collateral Management, Vehicle Titling, Title Processing, Dealer Track Title Management System (TMS), Salesforce, Hogan, Vendor Management, DMV Coordination, Loan Collateral, Title Release, Lien Release, Ownership Change, Cross-Collateralization, Compliance, GAP Insurance, Extended Warranty, Collateral Protection Insurance, Process Improvement, Operational Support, Financial Services, Auto Loan-desc, Title Conversion, Documentation Review, Customer Service, Problem Resolution, Reporting, Workflow Optimization
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