Customer Service Representative

Position: Customer Service Representative I
Job title:

Customer Service Representative I
Department:
Customer Service and Sales

Reports to:

Customer Service Manager
Status:
Full Time, 40 hours per week, Hourly, Non-Exempt

Competitive Wage, Great Benefits!
Open until filled

About us:

Hummingbird Wholesale is a small, family and employee owned & operated company distributing organic food throughout the Pacific Northwest and into northern California. We are a team of highly engaged and extraordinarily productive people who are inspired to work hard, have fun, and give our very best at all times. We are motivated by our mission, vision, and values. We work effectively & efficiently, and enjoy connecting with each other through our daily work.

Our Mission, Core Values and Culture:
We endeavor to serve people and the planet by providing the highest quality, most nutritious foods, grown as locally and sustainably as possible to nourish the body, mind, and soul. We practice principles of ecological & social justice in our business operation, and strive for minimum packaging and waste. We value long-term relationships with farmers, vendors, coworkers, and customers.

Do you want to work at an Employee-Owned Company who is rated one of the 100 Best Green Workplaces in Oregon?

In January 2023, Hummingbird owners Charlie and Julie Tilt made a bold move by transitioning their ownership of the company to an Employee Owned Purpose Trust, securing and guiding the mission and values of the business into perpetuity. The Purpose Trust was established to serve as a co-creator of life-enhancing, inclusive, and healthy food systems for our regional and global community.

We invite you to join us as we work together to transform the world toward a sustainable food production system which supports the health of the people who depend on it, as well as the earth's precious ecosystems.

Can work be fun?
We think so! Creating a positive, safe and healthy work environment is central to our mission and values. From our weekly, all-company huddles where we share what's going on in each department and our quarterly profit-sharing program, to unique benefits like our coworker annual self-care stipend, we walk our talk.

Compensation Benefits + Perks:
We offer competitive wages and generous benefits and perks including health insurance with an HSA option, paid vacation, paid holidays, paid sick leave, paid volunteer time, 401K, profit sharing, self-care funds, wholesale pricing on Hummingbird products and with a curated list of local vendors, and more!

Job Summary:

The Customer Service Representative (CSR) provides a relationship and service-oriented approach to sales, successfully representing the Company's Mission and Values to our external customers and internal coworkers. The CSR is responsible for establishing and maintaining ongoing relationships and growing sales with new and existing accounts. Members of Customer Service team serve wholesale customers over the phone, online, and in person, as well as Hummingbird Curbside pick-up retail customers.

Diligent communication, follow through and exceptional management of details is a key strength for the success in this role. This position also assists in the support of executing successful sales strategies and tactics to meet Company sales goals. Goals and objectives are met through the collaboration and effective communication with the numerous supporting departments, including, Sales, Warehouse and Logistics, Marketing, Office administration, Purchasing and Production.

Periodic sales trips to meet with customers and perform in-store audits and demos are also a requirement of the CSR.

Essential Functions:

• Be passionate about the organic food industry and conveys this to customers through knowledge of organic foods, agriculture and expertise in organic food practices, principles and culture.
• Provide excellent and consistent Customer Service, knowing that every relationship counts. Build mutually rewarding long term relationships with coworkers, customers, vendors, and the community.
• Uphold the highest standard of Food Safety by following all policies and procedures in the Food Safety Plan applicable to the job title.
• Work in collaboration…