Customer Service Representative

• Competitive Pay Earn $18-$22 per hour depending on experience, plus profit sharing.

$18 to $22 Per Hour, Depending on Experience

If you're a friendly, organized, and customer-focused professional who enjoys helping people and keeping operations running smoothly, this is an opportunity to join a team with a strong reputation for professionalism, integrity, and exceptional service.

At Reynolds Electric, Plumbing, Heating and Air, our Customer Service Representatives are the heart of our office. You're often the first connection our customers have with us—and that first impression matters. Here, you're not just answering phones. You're a valued member of a team that supports each other, communicates with purpose, and takes pride in doing things the right way.

For nearly 65 years, homeowners have trusted us because we lead with honesty, respect, and a commitment to excellence. Come join a company where your work truly makes a difference.

A Company That's Truly Independent

Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long-term stability rather than short-term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.

Why You'll Love Working Here

We're proud to have one of the most positive, professional, and people-focused cultures in the industry. You'll work alongside teammates who are supportive, respectful, and genuinely invested in helping each other succeed.

Our leadership team is committed to your growth and gives you the tools, training, and resources to excel in your role. From customer service coaching to process improvements, you'll have consistent opportunities to grow your skills.

This is a place where work is meaningful, supportive, and connected—and it shows in everything we do.

What You'll Do

• Serve as the first point of contact for customers needing service, making meaningful connections and helping them feel heard
• Communicate clearly, professionally, and empathetically by phone, email, and chat
• Schedule appointments and assist with dispatch coordination
• Provide membership information, updates, and next steps to customers
• Enter and maintain accurate customer information in the CRM
• Work closely with technicians and internal teams to ensure customer concerns are resolved quickly and reliably.
• Follow established processes to ensure consistency and reliability
• Schedule annual visits and follow-ups to help customers maintain their systems and trust in us.
• Participate in weekly team meetings and ongoing customer service training

What We're Looking For

• Previous customer service experience preferred (industry experience is a bonus)
• Excellent typing skills (60+ WPM preferred), grammar, and attention to detail to maintain accuracy Strong communication and active listening skills, showing empathy, and patience to help customers feel heard and supported
• Ability to stay organized in a fast-paced environment
• Comfort with computer systems like MS Office and CRM platforms, and the ability to learn new software quickly.
• A positive, solutions-oriented mindset
• Professional, reliable, and team-focused
• Commitment to providing excellent customer experiences

What's In It For You

• Competitive Pay Earn $18-$22 per hour depending on experience, plus profit sharing.
• Health and Wellness 100% employer-paid medical, dental, and vision for employees, with options to add family members.
• Financial Security 401(k) with a 3% company match and employer-paid life insurance, with options to add coverage for dependents.
• Frontloaded PTO + Holidays Start with 80 hours paid time off already in place, plus 7-9 paid holidays each year.
• Training and Development Grow your skills through ongoing internal training, coaching, and development programs.
• A Team You Can Count On Work with people who support you, value your contributions, and take pride in doing things right.

Join a Team You Can Be Proud Of

At Reynolds, you're more than a voice on the phone—you're a trusted professional who plays a critical role in the customer experience. Here, your work matters, your growth is supported, and your contributions are appreciated every day. Apply today and be part of a team known for doing great work—and doing it the right way.

Salary: $18.00 - $22.00 per hour