Service Dispatcher

HVAC Service Dispatcher

$23 - $25 per hour.

If you're organized, resourceful, and thrive in a fast-paced environment where no two days look the same, this is a great opportunity to join a company with a strong reputation and a truly supportive team culture.

At Reynolds Electric, Plumbing, Heating and Air, our Dispatcher plays a critical role in keeping operations running smoothly. You're the link between our customers and our field teams, ensuring our electricians, plumbers, and HVAC technicians arrive prepared and on time. Your work directly impacts the customer experience and the success of the entire company.

With nearly 65 years of trusted service behind us, Reynolds is a place where your work matters and your growth is encouraged. Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long‑term stability rather than short‑term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.

We have one of the most positive, professional, and team‑centered cultures in the industry. You'll be surrounded by people who support each other, communicate respectfully, and genuinely want everyone to succeed. Our leadership team is committed to giving you the tools, training, and confidence to excel in your role. You'll have access to ongoing development in communication, customer service, scheduling processes, and system navigation.

When you work here, you feel supported, valued, and part of something bigger – and it shows.

• Manage the daily schedules of all service technicians.
• Maximize priority jobs to help reach daily revenue goals.
• Match technician skills with the right job types and customer needs.
• Communicate clearly and positively with technicians throughout the day.
• Provide updates, reschedule, and perform follow‑up “happy calls” to ensure a great experience.
• Handle escalations with professionalism, empathy, and a solutions‑first mindset.
• Ensure proper job setup, including materials, permits, and coordination with the logistics team.
• Update management on job progress and technician status, and any changes that impact the schedule.
• Schedule outbound calls and tech‑generated leads to keep the call board full.
• Correct job detail errors to ensure accurate reporting.
• Work closely with Customer Service Representatives to prioritize customer needs.
• Maintain strong follow‑through and complete all daily follow‑up tasks.

• Strong verbal and written communication skills, with the ability to work well with a variety of personalities.
• Ability to work in a fast‑paced, high‑volume environment.
• A positive, adaptable, solution‑focused approach.
• Ability to diffuse conflicts, demonstrate empathy, and build trust.
• Comfort navigating multiple software programs and CRM systems.
• Typing speed of 50+ WPM and strong organizational skills.
• Detail‑oriented with excellent follow‑through.
• Prior dispatching or scheduling experience preferred.
• Basic understanding of electrical, plumbing, or HVAC trades is a plus.
• At least one year of customer service experience.
• Strong attendance and punctuality.
• Self‑motivated and able to work independently while also being responsive to direction.

• Competitive pay: $23-$25 per hour depending on experience, plus profit sharing;
  Service Dispatchers can earn an average of $60k/year in total compensation.
• Health and wellness: 100% employer‑paid medical, dental, and vision for employees, with options to add family members.
• Financial security: 401(k) with a 3% company match and employer‑paid life insurance, with options to add coverage for dependents.
• Frontloaded PTO + holidays:
  Start with 80 hours paid time off already in place, plus 7-9 paid holidays each year.
• Training and development:
  Grow your skills through ongoing internal training, coaching, and development programs.
• A team you can count on:
  Work with people who support you, value your contributions, and take pride in doing things right.

At Reynolds, you’re more than a scheduler – you’re a key part of a team that keeps our service running smoothly and our customers confident we’ve got their back. If you want to grow your career in a place where people care about you, support you, and value the work you do every day, we’d love to meet you. Apply today and be part of a team known for doing great work – and doing it the right way.