Customer Service Representative - Customer Care

Hours of Work:
Wednesday-Saturday 8:00am-6:30pm

Hi. We're New Horizons In-Home Care. We're looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!

Why people love working at New Horizons:

We're a people first company. We're proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We're proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit-which you can use toward cooking classes, CPR certifications, wellness courses, and more.

• Health benefits-opt in to medical, vision and dental coverage, and telemedicine
• Paid time off-to take care of yourself and your family
• Paid maternity leave-access and support for paid maternity leave

Responsibilities:

• Deliver a warm first impression for callers
• Handling and directing a high volume of incoming calls
• Assist clients with schedule changes
• Assist Caregivers with timekeeping issues or driving directions
• Support Scheduling with Caregiver or Client notifications
• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
• Keep excellent documentation and records

Qualifications:

• Warm, energetic personality who loves to connect with people
• Preferred knowledge of in-home care or healthcare field
• Possess strong communication skills
• Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
• High school diploma/GED and at least 6 months of administrative experience
• Proficient computer and typing skills
• Position is not remote

If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @

We look forward to meeting you!