Operations Administrator

Description

Better Careers Start Here!

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.

At Hunter Communications, all employees are provided with a benefits package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer vacation, sick, and holiday time off, a 401k program with an employer match, and bonus opportunity.

As an Administrative Assistant, you’ll work closely with the Senior Leadership Team and others to solve problems, lead successful projects, and work through administrative tasks that enable our team to have better access to information, complete our work with greater accuracy, and improve communication between our teams and customers. You understand the value of structure, information, and communication and how it benefits the entire organization.

You are a natural collaborator and seek to empower the team, while not shying away from challenging conversations and accountability from others. Your peers would describe you as highly organized, disciplined, curious, and resourceful. As a proven self‑starter, you do not need much structure or guidance to identify needs and solve them. Strong at following through, you know how to implement solutions in a clear and concise way that brings the whole team together.

You may from time to time be required to call customers to reschedule their appointment, handle complaints, or resolve escalated customer damages. A passion for exceptional customer service is our differentiator.

Your job duties will have you working in the office supporting our Operations including the Installation and Sales teams. These departments all have many synergies across their teams, and you’ll help to synthesize their needs, streamline administrative processes where possible, and aid in communication. This position works closely with the leaders at Hunter which will create a diverse range of responsibilities and tasks keeping the day‑to‑day work varied and engaging.

You will also be asked to assist in the setup, takedown, and participation in various events throughout the Willamette Valley in partnership with our Marketing team. If these events take place outside normal working hours then overtime and/or flex time will be provided. This position may require driving when assisting the installation department with getting vehicle maintenance completed and/or moving vehicles between our service regions.

The schedule for this position is 5 days a week, Monday – Friday from 7:00 AM to 3:30 PM. We do not expect you to be on‑call or respond to calls or emails on your own time.

• Providing a high level of organization and communication
• Provide daily administrative support to Residential Senior Leadership Team
• Track and disseminate action items and cascading communication from meetings and special projects
• Create, maintain, and update Excel spreadsheets for tracking operational metrics and team performance
• Prepare and format reports in Excel to provide accurate data insight and summaries
• Analyze data trends and flag potential issues or areas for improvement when documenting operational metrics
• Assist in maintaining and developing reporting templates and creating dashboards and charts for monthly reports
• Facilitate project documentation and provide follow‑up with team members to ensure project milestones are met
• Handle escalated customer damage complaints, gather necessary details, and coordinate with the appropriate departments for resolution
• Identify opportunities to improve administrative processes and recommend changes to streamline workflows across departments
• Submit departmental purchase orders & assist in tracking delivery timelines
• Assist with the onboarding, offboarding, and milestones for new employees and subcontractors
• Verify and approve timecard submissions for hourly employees
• Assist with data gathering to update monthly board slides
• Creation/auditing of…