Global Security Operations Center; GSOC Manager

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life  theonly major U.S.

-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, Kitchen Aid, Jenn Air, Maytag, Amana, Brastemp, Consul, and In Sink Erator . In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers.

Additional information about the company can be found at  .

Whirlpool Corporation is looking for a talented Global Security Operations Center (GSOC) Manager. The role requires a capable and experienced security or intelligence professional who brings hands-on expertise. People Leader experience, coupled with a strong background in protective intelligence monitoring, operations center management, and/or global risk analysis, will make the candidate more competitive. Positioned within the Global Corporate Security organization, this role reports directly to the Chief Security Officer (CSO), aligned under the General Counsel.

Whirlpool regards security as a key driver of value and an enabler of performance. You will join and lead an established team dedicated to the global protection of our employees, property, information, and reputation. Our team is lean, comprising both insourced and outsourced talent, and leverages cross-functional partners for certain service deliveries. You will manage and execute programs aligned with one of our core pillars:
Intelligence & Liaison.

As the GSOC Manager, you will be instrumental in developing, managing, and executing critical activities and services to ensure we remain risk-informed and capable of responding effectively to local and global incidents impacting our people, operations, or facilities. You will lead a team of contract GSOC Operators/Analysts responsible for global critical event monitoring, travel tracking, incident reporting, mass communication, and local emergency response/dispatch;

you will build both the team and their processes.

Your remit also includes monitoring our enterprise technical security systems and owning internal customer-facing processes. You will collaborate closely across functions and with other Security colleagues. You will provide direct supervision to an outsourced GSOC Lead and will join the Association of International Risk Intelligence Professionals (AIRIP).

This role is a 5-day, Monday through Friday, in-office role located at our Global Headquarters in Benton Harbor, Michigan. A comprehensive relocation package is available for eligible candidates.

GSOC Strategy and Leadership:
Strategize and implement the development of a fit-for-purpose GSOC. Build and manage a high-performing team of GSOC Operators, Analysts, and Dispatch Officers. Build and oversee policies and procedures for all monitoring, reporting, emergency response, and administrative duties. Identify and manage the onboarding and implementation of new GSOC technology solutions.

Intelligence & Event Monitoring:
Oversee monitoring of the Duty of Care/Critical Event Management (CEM) platform. Build processes to identify and maintain awareness of global risk trends. Distill raw data from OSINT, media, and internal systems to inform decisions around security posture. Ensure the review of internal Security Incident Reports, assessing risk, escalating for further action, and documenting according to standardized processes. Prepare written reports and metrics.

Maintain situational awareness as to CEO/executive location & status, and track travel of certain executives.

Technical Security Systems:
Manage enterprise Technical Security System monitoring (access control, CCTV, intrusion detection, fire alarm system, key control, etc.) across the Corporate Campus and facilities across the U.S. and Canada. Escalate system issues to the Technical…