General Manager

Briardale Greens – one of the most popular public golf courses in the Cleveland market – is seeking a General Manager to lead its operations. Owned by the City of Euclid and operated by Troon, Briardale hosts over 40,000 golfers annually and is a popular home for golf leagues, outings and golfers of all skill levels. Briardale boasts a busy driving range, as well as the Sticks Pub & Grill which offers a traditional menu and a variety of beverage options.

Briardale Greens is planning a full bunker renovation in the coming year, which will further enhance course conditions and playability at the facility. Successful candidates will possess a growth mindset, exceptional service & communication skills, and the ability to manage significant capital projects.

• Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Establishes basic personnel policy, initiates and establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
• Ensures all Human Resources procedures and policies are followed by management staff.
• Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
• Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments.
• Oversees the care and maintenance of all the facility’s physical assets and each individual facility.
• Coordinates marketing programs to promote the facility’s services to potential customers.
• Ensures the highest standards for food and beverage service on property.
• Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include, but is not limited to:
  Head Professional(s), Golf Course Superintendent(s), Tournament Coordinator, Director, Instruction, etc.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Regular and reliable attendance.

• Bachelor’s degree (BA) from four-year college or university; and five years experience and/or training in a private club as a GM or Assistant GM; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

• Must have the ability to communicate effectively, verbally and written is key to the overall success of the position.
• Must be a CMAA member, PGA member or both is preferred.
• Knowledge of Microsoft Office applications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.