Customer Service Representative

Join to apply for the Customer Service Representative role at Community Choice Financial Family of Brands
.

A job posted 2 days ago. Be among the first 25 applicants.

Location:

Check Smart, Euclid, OH
.

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so you’ll receive hands‑on training, coaching, and development as we invest in your long‑term success.

The hourly wage ranges from $14.00 to $17.25 per hour. This is one element of our total compensation package.

• Paid on‑the‑job training and comprehensive new hire program.
• Robust learning management system with e‑learning modules.
• Cross‑brand training allowing movement across our eleven brands.
• Enrollment in a Key Holder Program for leadership potential.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Medical insurance options including telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) with company match.
• Company‑Sponsored Life and AD&D Insurance.
• Voluntary benefits: dental, vision, disability, supplemental life, etc.
• Mental health resources and life coaching access.
• Discount marketplace benefits.
• Paid time off beginning at 12 days in the first year.
• Business casual dress code, including jeans and sneakers.
• Benefit definitions may change; consult plan documents for details.

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services tailored to customers.
• Enter and maintain customer information in POS system.
• Build new business through daily call campaigns.
• Assist in account management and collections, accept payments, manage appointments.
• Perform outside‑office duties when applicable, including vehicle appraisals, store errands, external marketing; participate in in‑store and community events.
• Maintain store appearance and cleanliness standards.
• Follow security protocols and opening/closing procedures, manage vault and cash drawer.
• Ensure compliance with company policies and laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a fast‑paced environment and manage multiple tasks.
• Perform additional tasks as directed by leadership.
• Maintain a full‑time schedule with regular in‑person attendance, including weekends. Minimum 40 hours per week.
• Schedule and hours are subject to change by brand; discuss with recruiter.

• High school diploma or equivalent.
• Excellent verbal and written communication, professional demeanor.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS, Microsoft Office, and other systems.
• Minimum age 18 (19 in Alabama).
• Background check required.
• Physical demands: remaining stationary/standing up to 90% of time, moving up to 25 lbs, operating keyboard.

• Experience in check cashing, document verification, money order processing.
• Cash handling and cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus, may be required.
• Valid driver’s license, auto insurance, personal vehicle; mileage compensated.

Recognized as Military Friendly Employer, Military Friendly Spouse Employer, Top Employer for Hispanic & Latinos, and named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S., serving 24 states through more than 1,500 brick‑and‑mortar stores and online products in 20 states. We provide short‑term financial services to communities nationwide.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. CCFI Companies, LLC is an equal‑opportunity employer.