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Job Description & How to Apply Below
The CEL Group of Companies (CEL) comprises Conviron Canada, Conviron USA, Conviron Europe and Conviron Australia - together forming the world’s leading designer and supplier of controlled environments for plant growth. CEL Group also includes Argus Controls, one of the leading suppliers of plant-centric environmental controls and automation systems used in greenhouse and indoor growing facilities. Together, Conviron and Argus provide technologies to our clients in the plant science research and commercial horticulture industry in over 90 countries.
CEL is proud to be part of Madison Air, a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value. The team at Madison is committed to building something truly remarkable that long outlasts them while coaching others to reach their highest potential.
POSITION SUMMARY
The Aftermarket Sales Manager will be responsible for driving revenue and customer retention across the installed base by managing sales and coordination activities related to Preventative Maintenance (PM) contracts, Extended Warranty programs, service inspection scheduling, repair quoting, parts programs, and block of hours service contracts.
Reporting to:
Aftermarket, Director RESPONSIBILITIES
Service Contract Sales
Sell Preventative Maintenance (PM) contracts, including single‑year and multi‑year options, and communicate program scope, pricing, and benefits.
Sell Extended Warranty programs, provide renewal notices, explain coverage, and manage customer decisions ahead of warranty expiry.
Sell block‑of‑hours service contracts for flexible customer support needs.
Parts Program Sales Generate sales for growth chamber and controls parts through structured parts programs (sales responsibility only; order fulfillment handled by a separate team). Recommend parts packages aligned with maintenance schedules and customer equipment lifecycle needs. Scheduling & Service Coordination Coordinate Preventative Maintenance inspections, repairs, and warranty service with clients and subcontractors; confirm site readiness, access requirements, and timelines. Ensure PM checklists, inspection reports, and deficiency findings are collected and communicated.
Financial & Administrative Oversight
Prepare and submit Cost of Goods Sold (CoGS) packages for approval and maintain accurate costing inputs.
Work with AP/AR teams to support invoice processing, payment holds/releases, and documentation completeness.
Process Management & Systems Use Salesforce, Epicor, and internal shared directories to manage service contracts, job data, and financial information. Maintain and update PM trackers, subcontractor lists, templates, workflows, and documentation used across the Aftermarket team. Customer & Stakeholder Communication Serve as the primary contact for all aftermarket program activities, providing updates, clarifications, renewal options, and follow‑through on service outcomes. Liaise with clients, field service technicians, subcontractors, sales support, finance teams, and other internal stakeholders to ensure seamless delivery of PM and warranty services.
QUALIFICATIONS & REQUIRMENTS
Post secondary education in business or a technical discipline is preferred. Experience in aftermarket or service sales, including selling Preventative Maintenance contracts, Extended Warranties, blocks of hours, and structured parts programs. Background coordinating technical service activities, such as PM scheduling, subcontractor engagement, inspection report collection, and repair follow ups. Customer account management experience, handling renewals, quoting, status updates, and coordination with multiple stakeholders.
Familiarity with financial processes, including preparing basic CoGS packages and interfacing with AP/AR for invoice and approvals. Proficiency with business systems including CRM (Salesforce),…
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