SAP Operation Support Engineer

Job description

Hire Art is helping an on-demand, autonomous ride-hailing company hire an SAP Operation Support Engineer to join its team.

In this role, you will provide technical content, system support, and operational improvements for the company’s Base Operations team, with occasional support for General Assembly. You’ll manage SAP data, lead configuration and product-improvement initiatives, support IT systems and infrastructure, and help develop tools that increase operational efficiency across vehicle operations.

The ideal candidate is highly detail-oriented, self-motivated, and experienced in SAP S4 and system operations. You thrive in fast-paced environments, communicate clearly, and enjoy solving complex system, data, and process challenges.

As an SAP Operation Support Engineer, you’ll:

SAP Support & Data Management

Serve as the data steward for SAP, maintaining vehicle lists, work centers, measuring points, counters, maintenance plans, task lists, catalog codes, and equipment structures.

Partner with the Business Applications team on As-Maintained BOM cleanup and resolving data inaccuracies.

Provide configuration management support in SAP for Base Operations ahead of key milestones.

Identify and lead SAP product-improvement and automation initiatives.

Evaluate user experience within SAP and drive enhancements to improve usability and adoption.

Act as the primary SAP subject-matter expert, providing troubleshooting, maintenance, and ongoing system support.

Collaborate with internal training teams to build module-specific SAP training for Base Ops users.

Systems, Infrastructure, & IT Application Support

Provide general IT application support for critical Base Operations systems and interface with Corporate IT to advocate for operational needs.

Lead IT infrastructure and application improvement projects informed by data insights and user feedback.

Support development, maintenance, and operations of the technical publications/service manual authoring tools, release software, and customer-facing documentation systems.

Improve documentation review processes in partnership with the Base Ops documentation team.

Support the development and usage of data analytics tools, dashboards, and reporting frameworks to improve operational efficiency.

Lead data auditing and compliance activities to ensure accuracy, governance, and system reliability.

Communicate project status, milestones, and outcomes to internal partners and external collaborators.

Requirements

Bachelor’s degree in Information Technology or a related engineering discipline

6-8 years of experience in a system operation support role

3+ years of hands-on troubleshooting experience with SAP ME/MII/PCo applications

Understanding of SAP S4/HANA integration and experience supporting end-to-end system workflows

Exceptional verbal and written communication skills.

Highly self-motivated, detail-oriented, and able to prioritize multiple tasks

Experience with UI development and UX evaluation

Coding experience in HTML, CSS, and Java Script

General IT system awareness

Ability to travel occasionally to the Fremont site

Bonus

Qualifications:

Working knowledge of SAP ME/MII

Experience with Jira, Confluence, or similar ticketing and knowledge-base tools

Experience with web development tools such as Oxygen

Experience developing dashboards and data analytics tools

Prior systems-support experience in a production or vehicle fleet environment

Benefits:

Pre-tax commuter benefits

Employer (Hire Art) subsidized healthcare benefits (Eligibility begins on the first of the month following 60 days of service)

Flexible Spending Account for healthcare-related costs

Hire Art covers all costs for short- and long-term disability and life insurance

401k package

Commitment: This is a full-time, ongoing contract position staffed via Hire Art. This role is onsite and available to candidates local to the Hayward, CA area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.