Banquet Manager - GCT
Job in
Etobicoke, Ontario, Canada
Listing for:
Great Canadian Entertainment
Full Time
position
Listed on 2026-02-28
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Catering, Hotel Management
Job Description & How to Apply Below
Position Summary:
Reporting to the GCT Director of Food & Beverage, the Food & Beverage Manager (Outlet) is responsible for the overall planning, execution, and performance of all banquet and catering operations at Great Canadian Casino Resort and Pickering Casino Resort. This role owns guest experience, service standards, operational execution, labor management, and financial results for meetings, conferences, VIP events, and special functions in a casino/hotel environment.
The Food & Beverage Manager (Outlet) leads banquet leadership and frontline teams and ensures flawless execution, strong client satisfaction, and full regulatory and company compliance.
Key Accountabilities:
Operational Leadership
Own all banquet and catering operations including set-up, service execution, and tear-down.Ensure consistent, high-quality guest experience for all events and functions.Lead daily and event-specific operational planning meetings.Ensure room sets, timelines, and service flows are executed to standard.Lead execution of VIP events, Player Development events, and special activations.Service Standards & Compliance
Ensure all service is delivered to brand standards and guest expectations.Ensure compliance with all health & safety, food safety, and responsible alcohol service requirements.Ensure all team members are properly trained and certified as required.Own incident response, documentation, and follow-up.People Leadership
Lead, develop, and performance-manage banquet supervisors and frontline teams.Build strong training plans and succession pipelines.Partner with HR and Labour Relations in a unionized environment.Build schedules and staffing plans aligned to event volumes and service standards.Drive a culture of professionalism, accountability, and guest-first service.Financial & Business Management
Own banquet labor productivity, controllable costs, and event profitability.Partner with Sales/Catering on pricing, menus, and service models.Ensure accurate forecasting, staffing plans, and post-event reviews.Identify opportunities to improve efficiency, service quality, and profitability.Systems & Process
Ensure strong execution of event management systems, POS, and internal planning tools.Build and enforce SOPs for banquet operations and service execution.Partner with Culinary, Sales, Finance, and Operations on continuous improvement.Stakeholder Management
Work closely with Culinary, Sales, Player Development, Hotel, and Operations.Act as the operational owner for client and internal stakeholder satisfaction.Represent Banquets in cross-functional planning meetings.Education and
Qualifications:
Post Secondary hospitality or hotel education or suitable combination of education and experience Minimum 2 years F&B management experienceFood Safety CertificateAbility to exceed internal and external customer expectations through timely, effective and service oriented communicationComputer literacy in MS Office, POS experienceAbility to successfully obtain a Gaming License
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