Senior Technical Consultant - Zuora Billings

Senior Technical Consultant - Zuora Billings

Remote - US

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Join the team as Twilio’s next Senior Technical Consultant - Zuora.

About the job

This position joins our Enterprise Application Development and Operations team as a senior Application Engineer responsible for designing, configuring, developing and testing Zuora billing to support the requirements of the Finance, Quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate is a self-starter with a solid analytical mindset, excellent interpersonal communication, diligent time management, team‑orientation and a strong work ethic.

The candidate will conduct design workshops with the business, build a prototype of the system for demos before development, mentor junior consultants, and work well under pressure to meet overlapping deadlines.

The role requires strong knowledge of Zuora SaaS Billing, Usage and Subscriptions, product and pricing configuration, cash application and revenue processes integrated with multiple upstream usage systems and downstream systems. The candidate will understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and Billing teams to drive automation and innovation, gathering requirements, designing, configuring, developing, testing and maintaining Zuora billing.

Responsibilities

• Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design aligned to business and finance processes.
• Drive advanced Zuora configurations including custom workflows (automation, integrations, error handling), mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, custom reports/data sources, and billing performance optimization.
• Design, build, and support robust integrations between Zuora and enterprise systems (Oracle ERP, tax engines, payment gateways, CRM, data platforms), including API-based integrations, middleware flows, automated reconciliations, and audit control mechanisms.
• Own post–go-live production support, including incident management (P1/P2), root cause analysis, change and release management, operational stability, and support for financial close and compliance processes.
• Lead full lifecycle implementations (requirements through hypercare), provide governance and technical leadership, mentor team members, ensure documentation and knowledge transfer, and represent Zuora architecture in executive and cross‑functional design forums.
• Develop and execute system conversion and implementations.
• Lead cross‑functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Identify unspoken or conflicting requirements and challenge the norm.
• Manage KLO operations and stakeholders support with daily activities, financial close, reconciliations, etc.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Strong knowledge of Zuora subscriptions, billing, product and pricing management.
• Mus…