Assistant Store Manager - Chico's

The Assistant Store Manager supports the Store Manager in promoting a customer- and product-focused sales culture and ensures a great customer experience and profitability through in-store operations, asset protection, and human resources support.

• Performance Culture
  • Analyzes sales reports and KPIs to determine business needs; in partnership with the Store Manager, executes in-store business and sales strategies.
  • Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving brand, performance, and behavior standards.
  • Controls payroll and supply budget.
  • Performs and oversees basic operational activities such as scheduling, shrink audits, physical inventory, opening and closing duties, time sheet review, payroll accuracy documents, and merchandise flow processes.
  • Performs financial activities in accordance with policy, including cash handling, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
  • Ensures compliance with applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
  • Administers operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
  • Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
  • Develops a high-performance culture, motivating the sales team to meet assigned sales and productivity goals.
  • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
  • Trains, coaches and assists with locate fulfillment and selling.
• Building High Performing Teams
  • Motivates and inspires the store team, developing a shared vision while modeling core values.
  • Promotes an inclusive, collaborative approach to problem solving.
  • Communicates with store teams and the Store Manager to effectively lead positive change.
  • Seeks personal developmental opportunities and readily solicits feedback to build leadership skills.
• Customer Experience
  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
  • Models sales expectations by utilizing various techniques and communicating product knowledge to customers; helps locate or obtain merchandise based on customer needs and desires.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience; stays current on policies regarding payments, coupons, returns and exchanges, security practices, and other operations.
  • Maintains consistent client communication through customer books, rewards program participation, and customer sign-up efforts.
• Talent
  • Assists in recruiting, hiring, and developing a high-performing team.
  • Supports, implements, and provides follow-up for all training programs and seminars.
  • Assesses and coaches the store team on performance.
  • Resolves human resources issues in a timely and effective manner in partnership with the Store Manager.
  • Drives associate and team engagement by recognizing and rewarding outstanding performance.
  • Ensures store team adheres to all employment practices and policies.
• Other duties as assigned

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal, and written skills
• Able to learn or adapt to technology provided by the company
• Proven excellent customer service skills with a track record in sales and leadership
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Strong leadership qualities, training and team-building skills
• Knowledge of administrative aspects of store operations
• Able to communicate with customers and staff
• Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays

• Constant Walking/Standing - 67-100% of an 8-hour shift
• Occasional Lifting up to 50 lbs - 1-33% of an 8-hour shift
• Frequent Climbing - 34-66% of an 8-hour shift

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.