Assistant Store Manager

Overview

Assistant Store Manager – White House Black Market at 23161 Fashion Dr, Ste 105, Estero, FL. Join to apply for the Assistant Store Manager role at White House Black Market. The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

• Performance Culture:
  Analyze sales reports and KPIs to determine business needs; in partnership with the Store Manager, execute in-store business and sales strategies.
• Establish and communicate clear expectations, holding the store team and self accountable for achieving brand, performance, and behavior standards.
• Control payroll and supply budgets.
• Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Perform all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensure all register transactions are completed accurately and per policy.
• Ensure compliance with applicable laws, loss prevention policies, operating procedures and controls; conduct associate training to reinforce proper controls.
• Administer operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise, and execution and preparation of physical inventories.
• Ensure visual presentation, organization, and facility maintenance are representative of the Brand.
• Develop a high performance culture, motivating the sales team to meet sales and productivity goals.
• Train and coach to ensure the selling team is fluent in product knowledge on line and in store.
• Train, coach, and assist with locate fulfillment and selling.

• Building High Performing Teams:
  Motivate and inspire the store team, develop a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and the Store Manager to lead positive change.
• Seek personal developmental opportunities and solicit feedback to build leadership skills.

• Customer
  
  Experience:
  
  Model, teach, and promote MAPS principles and standards, offering a cohesive omni-channel experience.
• Demonstrate selling excellence by using product knowledge to assist customers and locate or obtain merchandise as needed.
• Resolve customer concerns promptly.
• Maintain a fast and efficient register experience and stay current on policies regarding payments, coupons, returns and exchanges, security, and other operations.
• Maintain consistent client communication through customer books, rewards program participation, and customer sign-up.

• Talent:
  Assist in recruiting, hiring, and developing a high-performing team.
• Support, implement, and follow up on training programs and seminars.
• Assess and coach store team on performance.
• In partnership with the Store Manager, resolve human resources issues in a timely and effective manner.
• Drive associate and team engagement by recognizing and rewarding outstanding performance.
• Ensure adherence to employment practices and policies.

Other duties as assigned. Some duties may vary by brand. This position may be found in multiple brands.

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal, and written skills
• Able to learn or adapt to technology provided by the company
• Proven excellent customer service skills with a track record in sales and leadership
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Strong leadership qualities, training and team building skills
• Knowledge of administrative aspects of store operations
• Able to communicate with customers and staff
• Regular attendance is…