Customer Service Representative - Registration Services - Coconut

Location

Coconut Point - 23450 Via Coconut Point, Estero, FL 33928

Registration Services

Full Time

Shift 1: 5:30 AM – 2:00 PM

$20.00 – $23.50 per hour

🌅 EARLY BIRDS THIS ONE FOR YOU! 🌅 Ready to start your day before the sun rises and finish with your afternoon wide open? If you thrive in a fast-paced, people-centered environment and love being part of a team that keeps everything moving, keep reading.

• Start your day at 5:30 AM and clock out by 2:00 PM
• Enjoy your afternoons free for family, school, hobbies, or beach time
• Be part of the team that sets the tone for the entire day

As a Customer Service Representative in Registration Services, you are the first impression and the welcoming face of the organization. This is a high-volume, patient-facing role where communication, professionalism, and teamwork are key.

• Greet and assist patients with warmth and professionalism
• Accurately complete patient registration and demographic updates
• Verify insurance and collect necessary documentation
• Maintain efficiency and accuracy in a fast-paced environment
• Collaborate with clinical and operational teams to ensure a seamless experience

• Thrives in a busy, high-energy setting
• Communicates clearly and confidently
• Stays calm and solution-focused under pressure
• Loves helping people and delivering excellent customer service
• Is dependable, punctual, and ready to start the day strong

• Competitive pay: $20.00 – $23.50 per hour
• Full-time stability
• Early schedule with work‑life balance
• Opportunity to grow within Registration Services
• A supportive team environment that values collaboration

The Customer Service Representative position is responsible for providing excellent customer service in a team-based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, referrals, posting charges, initial collections, preparing well‑coded and accurate billing, and maintaining medical records. Depending on the specific Practice/Department needs, this position may also manage business services for workers’ compensation, commercial carriers, employee health, and corporate accounts.

Late hours, holidays, and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

• Education:
  
  High School Diploma or GED Required.
• Experience:
  
  Less than 1 year clerical/administrative required;
  Insurance/Customer Service preferred.
• Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
• Other:
  Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, and knowledge of insurance verification and medical billing helpful.