Customer Service Representative - BHC Pain Services

Location: Bonita Health Center - 3501 Health Center Blvd Suite 1119, Estero, FL 34135

Department: BHC Pain Services

Work Type: Full Time

Shift: Shift 1: 7:30:00 AM to 4:30:00 PM

Pay Rate: $20.00 - $23.50 / hour

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts.

Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

• Handling telephones
• Patient appointment scheduling
• Patient check-in
• Insurance verification
• Authorization and pre-certifications
• Referrals
• Posting charges, initial collections
• Preparing well-coded and accurate billing and maintenance of medical records
• Managing business services for workers compensation, commercial carriers, employee health and corporate accounts (as needed)
• Late hours, holidays and weekends may be required
• Other duties as assigned by the Manager/Supervisor of the department

• Education: High School Diploma or GED Required.
• Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
• Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
• License: N/A.
• Other: Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.