Customer Service Representative - Registration Services - Coconut Point

Customer Service Representative – Registration Services – Coconut Point

Join Lee Health’s Coconut Point Registration Team, where you’ll be the front‑line face of a modern, high‑volume healthcare setting. Your role will keep the patient journey running smoothly from the first hello to every step before the visit ends.

• Be the first smile our patients see.
• Put your registration expertise to work in a fast‑paced environment.
• Enjoy a role that values accuracy, efficiency, and outstanding service.
• Work alongside a supportive, collaborative team that truly backs you.

• Managing patient registration with confidence and accuracy.
• Verifying information and ensuring a seamless check‑in experience.
• Multitasking in a fast‑paced environment that keeps your day moving.
• Delivering outstanding customer service that makes patients feel welcomed and cared for.

• Professionals who enjoy registration work and take pride in detail‑oriented tasks.
• Team players who shine in a busy, patient‑facing environment.
• Individuals who bring empathy, professionalism, and positive energy to every interaction.

• Monday – Friday, 8:00 AM – 5:30 PM.
• Consistent weekday hours – evenings and weekends stay yours.

• Medical, Dental & Vision Insurance.
• Generous Paid Time Off & Paid Holidays.
• 403(b) Retirement Plan with Employer Match.
• Tuition Reimbursement & Career Advancement Opportunities.
• Wellness Programs, Employee Discounts & More.

The Customer Service Representative provides excellent customer service in a team‑based environment for all aspects of patient business activity within Registration Services. Responsibilities include handling telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, referrals, posting charges, initial collections, preparing well‑coded and accurate billing, and maintaining medical records. Depending on specific department needs, this position may also manage business services for workers’ compensation, commercial carriers, employee health, and corporate accounts.

Late hours, holidays, and weekends may be required. Other duties as assigned by the Manager/Supervisor.

• Education: High School Diploma or GED required.
• Experience: Less than 1 year of clerical/administrative experience; insurance/customer service preferred.
• Certification: BLS (Basic Life Support) required in Employee Health; other locations may require BLS within 90 days of hire.
• Excellent communication and interpersonal skills.
• IT/computer proficiency, basic math, and knowledge of insurance verification and medical billing helpful.

Location: Coconut Point - 23450 Via Coconut Point, Estero, FL 33928
Department: Registration Services
Work Type: Full Time
Shift: 8:00 AM – 5:30 PM
Pay Rate: $20.00 – $23.50 per hour

Apply today with your most up‑to‑date resume, including employment dates.