Management, Retail & Store Manager

Join to apply for the Management Opportunities - Essex role at JD Sports Fashion
.

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of sports fashion, outdoors and gym apparel. JD Sports Fashion Plc is listed on the London Stock Exchange and has been a FTSE
100 company since 2019. We are growing both in the UK and internationally and aim to be the leading global omnichannel retailer in the sports and outdoor industry. As part of this success you will help embed our strategic goals of being people‑led, innovative and customer‑focused, while driving operational excellence and spotting new growth opportunities in the day‑to‑day store environment.

Please note this is a talent‑pool role and your application will be valid for six months. If we feel your experience aligns with a role, a member of the talent team will reach out to arrange a first‑stage interview via Teams.

• Creating a positive team culture through recruiting, training and continuously developing staff, building a motivated, high‑performing team that increases store success.
• Analysing sales data and financial reports to make quick, well‑informed decisions alongside the Store Manager, identifying and responding to operational and commercial opportunities.
• Acting as the point of contact for colleagues in the Manager’s absence.
• Providing excellent customer service, addressing enquiries and resolving complaints professionally.
• Assisting with day‑to‑day operations, including opening and closing procedures.
• Supporting cash‑management tasks such as processing transactions and reconciling tills.
• Participating in hiring, onboarding and training new employees.
• Providing feedback and coaching to colleagues to improve performance.
• Supporting management in maintaining colleague schedules to ensure proper coverage and productivity.

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV and UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

• Previous supervisory or management experience in a fast‑paced retail/customer‑facing environment.
• Passionate about retail and knowledgeable about the latest trends and competitors.
• Previous experience coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience analysing KPI data to make commercial decisions.
• Keen eye for detail and commerciality; visual merchandising experience is a plus.
• Ability to promote JD Group values to internal and external stakeholders.

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a wide range of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality partners via our online benefits platform (TELUS Health).
• Access to digital health and well‑being services through TELUS Health.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth throughout your career with the Group.
• Access to apprenticeships and accredited qualifications – earn while you learn and gain nationally recognised qualifications (England Only).
• Company Sick Pay scheme.
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to the JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental holiday allowance alongside other benefits such as staff discounts on JD Group and other brands and opportunities for personal development.