Practice Operations Manager

Please note - Job is for UK residents only with valid work permit.

To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long‑term strategic objectives in a safe and effective working environment. The Practice Operations Manager will focus on the day‑to‑day operability of the practice, QOF, CQC and promoting a positive working environment.

Please read job description for main duties and responsibilities.

Lynwood Medical Centre is a progressive innovative expanding practice that embraces change with an excellent team and excellent location. We are looking for enthusiastic and motivated individuals to join our forward‑thinking innovative team of 10 Doctors, 2 ANPs, 3 Nurses, 1 HCA, 2 First Contact Physios, 1 Social Prescriber and 3 Pharmacists. Our overall CQC rating is GOOD.

• Overseeing the day‑to‑day operations of the practice, ensuring staff achieve their primary responsibilities
• Overseeing the administrative elements of QOF, liaising with GPs, Nursing staff and administrators
• Ensuring compliance with CQC regulations and standards
• Direct line management of the following staff:
  Reception Manager, Senior Administrator, Senior Receptionist, HCA and Practice Nurse
• Evaluating, organising and overseeing the staff induction programme
• Establishing, reviewing and regularly updating Job Description s and Person Specifications, ensuring all staff are legally and gainfully employed
• Developing, implementing and embedding an effective staff appraisal process
• Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes
• Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
• Maintaining an effective overview of HR legislation
• Developing, implementing and embedding an efficient business resilience plan (BRP)
• Coordinating the reviewing and updating of all practice policies and procedures
• Leading change and continuous improvement initiatives; coordinating all projects within the practice
• Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
• Managing the procurement of practice equipment, supplies and services
• Adopting a strategic approach to the management of all patient services matters
• Developing, implementing and embedding an effective communication strategy (internal and external)
• Actively encouraging and promoting the use of patient online services
• Liaising at external meetings as required
• Leading the management of the Patient Participation Group
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Preparing agendas for, and chairing practice meetings

• Deputise for the partners at internal and external meetings
• Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders

• Essential - Degree holder in Management or equivalent
• Essential - Experience of working with the general public
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic), Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast‑paced environment
• Effective time management (Planning & Organising)
• Ability to network and build relationships

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident,…