Project Manager, IT Project Manager, IT Support

Location: Essex (Hybrid – 3 days onsite)

Salary: Up to £55,000

Nigel Frank is working with a well-established Managed Service Provider in Essex to recruit an experienced IT Project Manager
. This is a hybrid role, based primarily from the Essex head office, with occasional travel to new and existing client sites across the South East.

This role focuses on client onboarding, offboarding and IT transition projects
, ensuring smooth handover of systems and services with minimal disruption. You’ll take ownership of projects from initial assessment through to delivery and closure, working closely with internal technical teams and external stakeholders.

• Lead end-to-end IT transition, onboarding and infrastructure projects
• Own project planning, delivery, governance, risk and financial control
• Carry out initial assessments and light technical audits of new client environments as part of onboarding
• Coordinate internal teams, subject matter experts and third-party suppliers
• Manage stakeholders, timelines, budgets and delivery expectations
• Maintain clear project documentation, reporting and RAID logs
• Ensure projects are delivered on time, within budget and to agreed quality standards

• Proven experience as an IT Project Manager
  , ideally within an MSP environment
• Strong experience delivering client onboarding, service transition or infrastructure projects
• Comfortable performing high-level technical audits of new client environments
• Solid understanding of IT systems, including at least three of the following:
  Microsoft 365 / Office 365 - Cloud technologies - Networking - Server / infrastructure environments - End-user / endpoint technologies
• PRINCE2 Practitioner or equivalent project management qualification
• Strong planning, governance and financial management capability

• Hybrid working – Essex office
• Occasional travel to client sites across the South East
• Salary up to £55,000 depending on experience
• Permanent position with long-term progression opportunities