Program Manager

Halian | Managed Services, Recruitment Agency & Contract Staffing provided pay range

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Job Title

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Company Overview

My client is a leading facilities services company based in Essex, delivering integrated hard and soft FM solutions to a diverse client base. As part of our ongoing growth strategy, we are undertaking a major digital service transformation to improve operational efficiency, data quality, and customer experience.

Role Overview

We are seeking an experienced Programme Manager to lead and deliver a complex digital service transformation programme. The role will be responsible for overseeing multiple work streams, aligning technology, people, and processes, and ensuring successful implementation of core operational systems across the business.

This is a hands‑on role requiring strong stakeholder management, deep operational understanding of facilities services, and proven experience delivering digital change in a live operational environment.

Key Responsibilities

• Lead the end-to-end delivery of a digital service transformation programme across the business
• Own programme governance, planning, milestones, risks, dependencies, and reporting
• Manage multiple work streams including systems, process redesign, data, and change management
• Act as the key liaison between operational teams, IT, external vendors, and senior leadership
• Oversee the implementation and optimisation of Job Logic as the core job management system
• Lead integration and process alignment with Sage 200 (finance, invoicing, cost control)

Must have skills ERP Programme Delivery (End to End)

• Proven experience delivering ERP or FSM system implementations from discovery to go live and post go live stabilisation.
• Strong ability to manage multi site, multi business unit rollouts, including phased deployments and parallel run planning.
• Experience creating and managing programme plans, milestones, RAID logs, governance, and stakeholder reporting.

Field Service or Job Management Systems Experience

• Demonstrable experience implementing or optimising systems used in field service, maintenance, or job based operations, such as work orders, scheduling, dispatch, engineer diaries, parts management, and invoicing.
• Strong understanding of operational processes like PPM, reactive jobs, emergency response, and service contracts.

Process Improvement and Operational Change

• Strong background in process mapping and re engineering, identifying inefficiencies and designing improved workflows.
• Ability to translate operational needs into system configurations and practical delivery.

Stakeholder Management

• Proven ability to work with senior leadership, operations teams, engineers, finance, and IT, aligning priorities and handling conflicting requirements.
• Confident at influencing decisions and driving standardisation across the group.

Vendor and Partner Management

• Experience managing third party vendors, implementation partners, and software suppliers, ensuring accountability for timelines and deliverables.
• Strong contract and commercial awareness, including managing change requests and scope control.

Data, Migration, and Integration Oversight

• Experience leading or coordinating data migration, including data cleansing and mapping.
• Familiarity working with integration teams or vendors on interfaces to systems like finance, payroll, HR, or asset management.

Risk Management and Governance

• Strong discipline around governance, including steering groups, project boards, escalation processes, and quality assurance.
• Ability to anticipate programme risk and implement mitigations early.

Communication and Training Support

• Ability to lead planning for training, adoption, communications, and business readiness.
• Strong written and verbal communication, including delivery of updates to boards and senior stakeholders.

Nice to have skills:
Joblogic Specific Experience

• Previous experience implementing or optimising Joblogic specifically.
• Understanding of Joblogic modules including: scheduling,…