Customer Service Operator | Mid and South NHS Foundation Trust

Overview

We are looking for an enthusiastic team player to join our friendly, professional and extremely fast-paced Customer Services Department. This is an outstanding opportunity to join our fast-growing, forward-thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with a very varied queries and urgent/emergency calls.

As a Customer Services Operator you would be expected to ensure that our patient/visitors’ experience follows the Trust values, supporting and respecting our patients/visitors/staff at all times. Applicants will be expected to be excellent communicators, responsive, effective, calm and provide a courteous service in all circumstances during their shift. So, if this sounds like the right role for you, please apply today.

No VISA sponsorship available for this role. Previous candidates need not apply.

• Work autonomously and be supported by the MSE Head of Customer Services and the Supervisor to provide an excellent level of service within a 4 week 365/24/7 staff rota across a varied shift pattern which includes all weekends, unsocial hours and public holidays including Christmas.
• Demonstrate high standards of customer care to build caller confidence while ensuring an efficient call handling service.
• Balance performance with assisting the department to cover sickness while delivering excellent customer service; some shifts may require lone working once fully competent following extensive training and experience.

• Excellent literacy and good numeric skills; confident and able to work under pressure while remaining polite and courteous at all times.
• Punctuality and adherence to the department code of conduct are essential.
• Knowledge of Information Technology (Microsoft Packages), keyboard skills and familiarity with the Patient Administration System would be beneficial.

• Location:
  
  Southend Site; may cover another site if required.
• Role will involve 4 week rota covering 365/24/7, including weekends, unsocial hours and public holidays including Christmas.
• No VISA sponsorship available for this role; previous candidates need not apply.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Are you looking for an exciting customer-focused role using your unique qualities, then we want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application. Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

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