Switchboard Operator | Mid and South NHS Foundation Trust

Overview

Are you looking for a new challenge? Do you want to join an enthusiastic team? You can apply to join our friendly, professional and fast‑paced Customer Services Department (switchboard). This is an outstanding opportunity to join our fast growing, forward‑thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with varied queries and especially urgent/emergency calls.

As a Customer Services Operator (Switchboard) you will be expected to ensure that our patient/visitors’ experience follows the Trust values, supporting and respecting our patients/visitors/staff at all times. You will be an excellent communicator, responsive, effective, calm and will provide a courteous service in any circumstance during your shift.

The ideal candidate should demonstrate high standards of customer care to build caller confidence whilst ensuring an efficient call handling service, balancing performance with excellent customer service delivery. There may be shifts that require lone working once the postholder is fully competent following extensive training and experience. Call centre or switchboard experience is essential.

Applicants should ideally have previous experience operating a telephone system switchboard console preferably within the NHS or a critical service environment. Reception experience or work within the NHS may also be taken into account. Applicants must have a strong telephone manner and possess excellent literacy, good numeric skills, be confident, able to work under pressure whilst remaining polite and courteous at all times.

The Switchboard is a 24/7 service. Candidates must be flexible and able to commit to a varied shift pattern. This can include weekends, unsocial hours and public holidays including Christmas. A rolling 8‑week rota pattern includes the following shift times:

• Early 06.00am to 14.00pm
• Late 14.00pm to 22.00pm
• Night 22.00pm to 06.00am

* This is subject to change due to staff sickness or vacancies. Applicants must be flexible.

Please see attached a full job description setting out the details of the role and responsibilities. Full training will be given to successful candidates. We look forward to your application. Previous applicants need not to apply.

This advert closes on Sunday 1 Feb 2026.