Sales Supervisor

Sales Supervisor

Salary: £40,000 - £45,000 (DOE) |

Location:

Essex

The Sales Supervisor supports the Sales Manager/Sales VP by managing day-to-day activities of the Coordinator/CSRs, ensuring strong execution of order management, exceptional customer service, and continuous adherence to operational standards. This role acts as the first point of escalation for the CSR team and helps reinforce consistent service quality, enabling the Sales Manager/Sales VP to focus on strategic customer engagement and revenue growth (Wallet share & Land and Expand).

The Supervisor contributes to broader commercial objectives by supporting customer relationship excellence, operational efficiency, and cross-functional alignment.

• Provide daily direction and guidance to Coordinator/CSRs, ensuring workloads are balanced and priorities clear.
• Support training, onboarding, and ongoing development of new and existing team members.
• Monitor performance in real time, coaching individuals to improve accuracy, service quality, and productivity.
• Serve as the initial escalation point for team queries, customer issues, and procedural challenges.
• Oversee daily order processing accuracy, timely fulfilment, and adherence to service standards (review and improvement of custom pipeline health).
• Validate pricing, documentation, and data accuracy before escalation to Sales Supervisors.
• Ensure compliance with internal processes, quality standards, and industry requirements.
• Support continuous improvement initiatives by identifying inefficiencies and proposing solutions.
• Aid in maintaining strong customer relationships by supporting reliable service delivery and issue resolution.
• Assist Sales Manager/Sales VP with customer-facing initiatives where required.
• Contribute to customer KPIs through consistent service execution and improved order accuracy.
• Support “Land and Expand” objectives by ensuring operational excellence that enhances customer satisfaction and retention.
• Define data – Part number, usage, cost and sell price to support renewal requests.

• Ability to motivate, guide, and support team members.
• Leads by example with professionalism, integrity, and a positive attitude.
• Encourages accountability, collaboration, and continuous improvement.
• Strong understanding of customer needs, order requirements, and service expectations.
• Committed to delivering reliable, accurate, value-driven service.
• Clear, structured, and empathetic communication.
• Ability to deliver tough messages constructively and set expectations appropriately.
• Strong ability to work across teams and engage stakeholders.
• Analytical and resourceful in resolving operational issues.
• Uses data and process knowledge to identify root causes and propose solutions