Processing technician

Managing Consultant - London Market Insurance at NEXT EMPLOYMENT LIMITED

Hybrid role where you will only need to go into the office once or twice a month.

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You will be

• The main point of contact for the given Lines Of Business (LOB) and should refer to the Pillar Lead should assistance be required.
• The first point of contact for Urgent requests and escalations from the broking teams to which you are aligned – should see each case through to completion.
• Premium processing control oversight for the assigned division.
• Monitor workloads using the workflow tool (Power Bi) to ensure that all work is completed within the SLA (Service Level Agreement).
• Responsible for the contingency mailboxes in the event of a workflow tool failure – must ensure that all work is allocated and monitored to completion.
• Will liaise with counterparts within IBA and attend Credit Control Meetings for given LOB.
• Will review ledgers regularly to ensure that premiums are signed in real time and legacy issues are resolved.
• Regular review of any missed/missing PI’s in Edge
• Joins weekly/monthly call with the Middle Office/Broking Teams.
• Will monitor income and ensure all items in Forecast are processed to meet forecast/budget in a given month – keep Pillar Lead appraised to report back to Finance.
• Liaise daily/regularly with the Processing Team aligned to your LOB.
• Escalate any Training and Development needs within the Processing Team.
• Review stats for their LOB and liaise with broking team to drive improvement in slip production and reduce queries/rejections.
• LOR’s as required.
• Will follow up escalations from Insurers.
• Is the first point of contact for the Annual Audit sample requests.
• Ensure that complex processing and/or high value clients receive an excellent service.

You will need

• Previous Premium Processing experience is essential
• Able to influence various stakeholders both internally and externally.
• MS Office skills and power BI
• Good communication skills – written and verbal.
• Organised.
• Determined and resilient.

• Associate

• Full-time

• Other

• Insurance
• Insurance Agencies and Brokerages
• Insurance Carriers

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