Business Support Assistant

Business Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council.

• Providing high quality, efficient and effective administration and reception services to internal and external customers within agreed timescales and SLAs and in line with customer service standards.
• Acting as a professional representative of the Business Support service at a local level, dealing with customers face to face and via telephone or redirecting in line with Essex customer standards.
• Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards.
• Maintaining confidential records according to Essex County Council policy and guidance.
• Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events.
• Providing support across the team or service in dealing with correspondence, providing meeting support in terms of minute taking, documentation and finance support in all aspects of documentation processing, in a timely, consistent and professional manner.
• Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering processes and customer service.
• Specific individual and shared targets and objectives are defined annually within the performance management framework

• Educated to RQF Level 2 (GCSE) including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.
• Evidence of the ability to develop skills and knowledge in role and commitment to ongoing professional development.
• Demonstrable experience and competence of MS Office applications and practical application.
• Ability to use computerised systems with a high level of speed and accuracy.
• Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
• Previous experience of managing electronic or hard copy filing systems.
• Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
• Experience of dealing with sensitive and/or personal information.
• Ability to think of improved ways of working and open to new practices and responsive to change.
• Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.