Maintenance Helpdesk Administrator

Are you ready to take the next step in your career? We are seeking a dedicated Maintenance Helpdesk Administrator to join our client's dynamic team in Romford, Essex, specialising in providing top‑notch maintenance services in the construction industry. If you thrive in a collaborative environment and have a knack for organisation, we want to hear from you!

• Be part of a supportive and collaborative team
• Opportunities for professional growth and development
• Competitive salary and benefits
• Free parking
• Office refreshments provided
• 25 days holiday plus bank holidays
• Sociable environment

As a Maintenance Helpdesk Administrator, you will play a crucial role in ensuring smooth operations and supporting engineers. Your responsibilities will include:

• Producing and submitting quotes directly to clients based on information provided by engineers.
• Liaising with Helpdesk staff to ensure quotes align with KPIs.
• Maintaining accurate documentation to facilitate timely work turnaround upon quote authorisation.
• Collaborating with engineers on‑site to obtain necessary materials for reactive works and updating Helpdesk staff on costs.
• Resolving material issues while engineers are on‑site.
• Coordinating with the supply chain as needed when producing quotes.
• Assisting with client portals by uploading quotes and updating job statuses.
• Checking engineers' job sheets for required materials and additional costs.
• Raising jobs on Coins, ordering materials, and conducting checks.
• Performing general administrative tasks, including creating spreadsheets, updating Coins, and preparing reports.
• Working with the Helpdesk Manager to raise subcontractor orders as required.
• Assisting in the production of planned maintenance quotes/tenders.

We are looking for a candidate who embodies the following qualities:

• Experience in the construction industry, particularly working with engineers.
• Strong organisational and communication skills.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in using job management software.

If you are excited about the opportunity to work in a vibrant and engaging environment, don't hesitate! Apply now to be part of a team that values collaboration and excellence in service.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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