Receptionist​/Appointment Clerk - Radiology | Mid and South NHS Foundation Trust

Position

Thank you for your interest in the Receptionist / Appointment Clerk position.

We’re seeking a motivated and experienced individual to join our vibrant and supportive Radiology Admin Team. If you have a background in reception, administration, and appointment booking, along with exceptional communication and interpersonal skills, this could be the perfect role for you.

In this busy and rewarding role, you’ll be responsible for providing specialised reception cover, booking imaging appointments, handling administrative tasks, and assisting with patient and visitor queries both in person and by phone As the first point of contact for patients, visitors, and staff, your professionalism and confidence in dealing with people at all levels will be essential.

The Ideal candidate will have these desired skills and attributes, but training will also be given:

• Experience in working in a patient / customer facing role.
• Excellent telephone manner.
• Attention to detail.
• Work accurately and calmly under pressure.
• High level of computer literacy.
• To be able to multi-task.
• Excellent timekeeping.
• Flexibility to cover colleague absence.
• Flexibility to change days / hours if needed.

The role is 37.5 hours per week. We work various shifts over 7 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am‑4pm, 9am‑5pm, 12pm‑8pm, and all shifts will be on a rota.

The role will cover 4 different reception areas and a call centre:
Main X‑Ray department, Cherry Tree Reception, Ultrasound Department, MRI department and Women’s Clinic Ultrasound reception.

We aim to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

For full details about this varied and rewarding role, please see attached job description.

Our Southend site is an extremely rewarding place to work we strive to provide excellent care from excellent people. So why not apply and join a passionate Trust by the Sea!

Please note:

No visa sponsorship is available for this role and whilst we are able to employ candidates on a graduate visa for this role, we are unable to offer sponsorship once the graduate visa expires.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications. Unfortunately, we are unable to provide Visa Sponsorship for this role.

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