Electric Meter Supervisor

About The Team

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading.

Bermex is always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

The Meter Services Supervisor reports to the Operations or Project Manager s position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.

Salary Transparency: Pay for this role is at $80,000.

• Meter Services Supervision: Identify, investigate, and resolve issues, ensuring deadlines are met.
• Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced.
• Work with the Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction.
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
• Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions.
• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer service.
• Requisition needed personnel, supplies, equipment, parts, or repair services.

• Meter Reading Assistance: Drive vehicles or equipment to complete work assignments or to assist workers.
• Interpret transportation regulations, safety regulations, or company policies and procedures for workers.
• Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents.
• Resolve worker problems or collaborate with employees to assist in problem resolution.
• Perform or schedule repairs or preventive maintenance of vehicles and other equipment.
• Assist workers in tasks, as needed, such as reading daily meters/skips.
• Extensively walk and stand for much of the workday.
• Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc).
• Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force).

• Customer Communication: Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities.
• Provide general information about the meter services to customers, when applicable.
• Use telephones, tablets, and/or computers to communicate.

Other duties as assigned.

Must Haves:

• Education:
  
  High School Degree or GED.
• Experience:
  
  Must be 21 years of age or older. Must have at least 1 year of experience in project management or a similar supervisory role.
• Must have an EE98 electrical contractor license for the exchange of electric smart meters.

Nice to Have:

• Education:
  
  Bachelor  Degree.
• Experience:
  
  2 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors.

Your

Skills:

• Ability to multitask, work independently, and work as a team.
• Excellent leadership skills and ability to manage a team.
• Exceptional flexibility in daily routines and route scheduling.
• Project management skills.
• Proven understanding of industry standards.
• Adequate time management skills to facilitate worker efficiencies.
• Excellent communication skills, comfortable interacting with management and customers.
• Ability to interact with unhappy or negative customers in a professional manner.
• Excellent attention to detail for problem-solving and finding.
• Ability to walk long distances and prepare for…