Account Manager

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Location: Healix Group, Healix House, Esher Green

We’re looking for a proactive and relationship‑driven Account Manager to join our team. In this role, you’ll be the trusted partner for a portfolio of clients—understanding their goals, ensuring their satisfaction, and identifying opportunities to add value.

If you thrive in a client‑facing environment, enjoy problem‑solving, and excel at coordinating across teams, this is a fantastic opportunity to step into a key role that directly contributes to client success and business growth.

• Experience in account management or a client‑facing role
• Strong communication, negotiation and relationship‑building skills
• Ability to manage multiple priorities with excellent attention to detail
• Proactive, solutions‑focused mindset
• Confidence using CRM platforms (Salesforce, Hub Spot, Dynamics, etc.)

• Experience in sectors such as healthcare, technology, insurance or travel services
• Strong analytical ability to interpret data and inform decisions
• Background working with cross‑functional teams in fast‑paced environments

• Customer‑centric and committed to delivering an exceptional experience
• Organised, detail‑oriented and able to juggle multiple accounts with ease
• Professional, resilient and adaptable under pressure
• A team player who builds strong internal and external relationships

• High client satisfaction and retention
• Strong renewal and upsell performance
• Clear, consistent communication with both clients and internal teams
• Smooth delivery of services and outstanding collaboration

• Act as the primary point of contact for assigned clients
• Conduct regular check‑ins, reviews, and strategic discussions
• Address queries and resolve challenges quickly and professionally

• Identify opportunities to expand accounts through upselling or cross‑selling
• Develop tailored account plans and growth strategies
• Track performance metrics and manage renewal cycles

• Work closely with sales, operations, product, marketing and support teams
• Ensure timely, high‑quality delivery of client requests
• Manage client onboarding and training where needed

• Prepare proposals, quotes, contracts and renewal documentation
• Maintain accurate CRM records and track account activity
• Support forecasting and budgeting with detailed account insights

• Provide internal updates on client health, risks, and opportunities
• Deliver clear, value‑focused performance reports to clients
• Lead quarterly business reviews (QBRs) with key stakeholders

We offer UK employee healthcare benefits and travel, medical and security assistance worldwide. Our purpose is to help people in difficult situations—whether that’s a cancer diagnosis, medical assistance far from home, or being caught up in conflict or natural disaster. We work with governments, broadcasters, NGOs, international corporations, major insurers and more, adapting our services to each client’s unique needs. Our culture values initiative, agility, and a deep respect for the people we serve.

Friday 27th February, 2026

Full‑time

Based on experience

Not Applicable

Full‑time

Sales and Business Development

Companies of all sizes can add value. If you look for miners - big deals, small deals, to win customers, you get our skillset.

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