Account Manager

Account Manager Account Manager

Deliver exceptional client experiences. Build long‑term partnerships. Drive growth.

We’re looking for a proactive and relationship‑driven Account Manager to join our team. In this role, you’ll be the trusted partner for a portfolio of clients—understanding their goals, ensuring their satisfaction, and identifying opportunities to add value.

If you thrive in a client‑facing environment, enjoy problem‑solving, and excel at coordinating across teams, this is a fantastic opportunity to step into a key role that directly contributes to client success and business growth.

• Experience in account management or a client‑facing role

• Strong communication, negotiation and relationship‑building skills

• Ability to manage multiple priorities with excellent attention to detail

• Proactive, solutions‑focused mindset

• Confidence using CRM platforms (Salesforce, Hub Spot, Dynamics, etc.)

• Experience in sectors such as healthcare, technology, insurance or travel services

• Strong analytical ability to interpret data and inform decisions

• Background working with cross‑functional teams in fast‑paced environments

• Customer‑centric and committed to delivering an exceptional experience

• Organised, detail‑oriented and able to juggle multiple accounts with ease

• Professional, resilient and adaptable under pressure

• A team player who builds strong internal and external relationships

• High client satisfaction and retention

• Strong renewal and upsell performance

• Clear, consistent communication with both clients and internal teams

• Smooth delivery of services and outstanding collaboration

• Act as the primary point of contact for assigned clients

• Conduct regular check‑ins, reviews, and strategic discussions

• Address queries and resolve challenges quickly and professionally

• Identify opportunities to expand accounts through upselling or cross‑selling

• Develop tailored account plans and growth strategies

• Track performance metrics and manage renewal cycles

• Work closely with sales, operations, product, marketing and support teams

• Ensure timely, high‑quality delivery of client requests

• Manage client onboarding and training where needed

• Prepare proposals, quotes, contracts and renewal documentation

• Maintain accurate CRM records and track account activity

• Support forecasting and budgeting with detailed account insights

• Provide internal updates on client health, risks, and opportunities

• Deliver clear, value‑focused performance reports to clients

• Lead quarterly business reviews (QBRs) with key stakeholders

All around the world, Healix safeguards people's health and wellbeing.

• Excellent verbal and written communication skills
• A team player who builds strong internal and external relationships
• Confidence using CRM platforms (Salesforce, Hub Spot, Dynamics, etc.)
• Ability to manage multiple priorities with excellent attention to detail

• Experience in sectors such as healthcare, technology, insurance or travel services
• Strong analytical ability to interpret data and inform decisions