Auto Body General Manager

Overview

Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering WOW Every Customer and Be the Best!

The General Manager’s primary responsibility is to provide an exceptional customer experience while leading day-to-day operations of the Collision Center. The General Manager plans and implements daily operations to ensure KPI’s and insurance metrics are met, coaches and empowers team members, and promotes the highest quality standards of professionalism in serving all customers.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage annual and monthly operating budget.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards; manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non-Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.

Salary: $82,000 - $118,000 / Year. Supplemental Pay and bonus opportunities tied to individual or business initiatives.

Gerber Collision & Glass is a proud equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit  to learn more about our company.