Service Manager

Overview

A privately held commercial and industrial mechanical contracting firm is hiring a Service Manager to lead day-to-day HVAC service operations and manage a team of 10-25 technicians. You’ll own scheduling, job assignment, field support, safety enforcement, customer escalations, and the accuracy of service documentation. This is a hands-on leadership seat for someone who can drive accountability, keep technicians productive, and elevate the quality of every service call.

They’re looking for a proven HVAC Service Manager who leads from the front, runs a tight schedule, and brings calm, confident authority to a busy field team.

Salary Range: $100,000 - $150,000 / Year DOE

• Lead the daily operations of the HVAC service department and keep work moving without chaos
• Manage, coach, and hold accountable 10–25 service technicians
• Schedule jobs, assign work, and monitor progress to ensure quality and on-time completion
• Enforce safety standards and build a safety-first culture in the field and in the shop
• Review service calls, confirm accurate job notes, and ensure proper documentation
• Serve as the escalation point for customer issues and help resolve problems fast
• Coordinate with vendors and suppliers for parts, materials, and service needs
• Maintain service records, reports, and department documentation
• Partner closely with the Sales team by supporting quoting and service-related input
• Identify gaps in technician performance and train or correct quickly

• 3+ years of Service Manager experience in HVAC
• High school diploma required
• Strong working knowledge of service operations: dispatching, field scheduling, and technician utilization
• Comfortable using Word, Outlook, and service dispatch software
• Confident people leader who can set expectations and enforce standards
• Strong follow-through on documentation and job details
• Onsite availability, Monday-Friday
• Stable work history with evidence of leading teams through real volume

• Year-end bonus potential
• Medical and dental: 100% paid for the employee
• 401(k): dollar-for-dollar match up to 3%
• PTO + 7 paid holidays
• Relaxed, hardworking culture: jeans daily, open office, team events
• Dog-friendly workplace

Apply now and take your next step in your career!