Hospice Admissions Manager RN Job Escondido area,California USA,Management

Description

Do you like to work in a fast paced-environment?

Responsible for the day‑to‑day oversight of the Hospital Liaisons, Admission RNs, LVNs, and MSWs. Responsible for adequate staffing to ensure timely patient access to hospice services seven days a week. Initiates, establishes, develops, and maintains professional relationships between hospice and various referral sources, e.g., hospitals, hospitalists, facilities, and independent medical clinics/offices, to ensure a consistent base and flow of patient referrals.

Collaborates with the Medical Director on any high acuity referrals or admissions. Provides direct supervision of Hospital Liaisons, Placement Coordinators, Admission RNs, LVNs, and MSWs as evidenced by ongoing ride‑along and coaching. Works collaboratively daily with the Access Center Manager or Supervisor to ensure timely same‑day hospice admissions. Responsible for working closely with the Director of Sales and Marketing, and Regional Liaisons to ensure growth and customer service objectives are met.

Ensures professional handoff of all service recovery concerns to the appropriate Regional Liaisons. Displays an ongoing commitment to excellence in customer service to both internal and external customers.

The Elizabeth Hospice is San Diego's oldest non‑profit hospice of 45 years. We are growing and looking for talented individuals to join our high performing team and support our mission. We serve all of San Diego County and South Riverside County with multiple hospice office locations.

Our Mission:
To enhance the quality of life for those nearing the end of life's journey and for those who grieve.

Work Schedule

Monday through Friday, 8:00 a.m.–5:00 p.m.

Salary

$120,000–$140,00 annually. Subject to experience and qualifications.

Location

Escondido, CA

Travel

Moderate; may need to conduct site visits of the hospice's various business entities, meet with clients and prospective referral resources. Attendance at various seminars, conferences and workshops may be required from time to time.

Requirements Responsibilities

Ensures compliance with State and Federal regulations regarding obtaining and processing of referral information and patient admissions to hospice.

Works with the marketing team in nurturing relationships and building a referral base.

Serves as Clinical Resource for the Access Center reviewing referrals and pending inquiries.

Ensures timely effective follow‑up of all pending referrals.

Implements protocols to assure compliance with all federal, state and local health care regulations as they affect the provision of clinical services.

Responsible for providing day‑to‑day oversight of the Hospital Liaisons, Admission RNs, LVNs, and MSWs.

Oversees the orientation and mentoring of new Hospital Liaisons, Admission RNs, LVNs, and MSWs.

Responsible for updating and maintaining the liaison resource/orientation material.

Oversees all hiring, counseling, and terminations. Collaborates with Human Resources to ensure competitive recruitment and retention activities.

Responsible for staff compliance with all required clinical and administrative deadlines.

Responsible for timely all staff evaluations and performance plans.

Ensures the coordination of services for discharge of patients from hospitals onto T.E.H.'s program of care.

Collaboratively works with the Access Center Manager or Supervisor, Director of Sales and Marketing along with the Regional Liaison Team to troubleshoot real or perceived problems identified by referral sources and resolve customer complaints.

Demonstrates knowledge and shares expertise in aggressive symptom management as well as assessment of patient/family psychosocial and spiritual needs, implementing appropriate level and plan of care with team, collaborating with the program Medical Director.

Acts as mentor on an ongoing basis, being available for questions, support, and available resources ensuring agency protocols are followed. Maintains current working knowledge of department policies and procedures, as well as organizational compliance issues, playing an active role in education.

Oversees the orientation of new employees and cross training of existing staff by…


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