Rooms Controller

Overview

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• * Benefit Eligibility will vary by position

• Free On-Site Parking
• Department celebrations
• Monthly associate recognition and reward programs
• Stipend for work shoes

• Assign rooms according to guest requests and preferences whenever possible.
• Review, track, and accommodate requests for room/check-out changes when possible.
• Confirm reservations and cancellations.
• Communicate to appropriate staff that there are guests who are waiting for an available room.
• Organize and coordinate check‑in/pre‑registration procedures for arriving groups.
• Review requests for late check‑outs and approve according to occupancy.

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.
• Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/carry/push/pull items that weigh up to 10 lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.