Front Desk Agent

Join to apply for the Front Desk Agent role at Excel Hotel Group
.

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Medical, life, PTO, and 401k with company match for full‑time associates
• Travel discount program

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up‑sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issues, controls and releases guest safe‑deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Prepares and serves alcoholic and non‑alcoholic beverages in the hotel bar area in accordance with brand standards, local laws, and responsible alcohol service guidelines (as scheduled).
• May perform Night Audit duties, including end‑of‑day financial reporting, system rollovers, and overnight guest service support, as needed.

• 1‑2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e‑mail, word processing, spreadsheet software and hotel management system.

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family‑driven culture is the backbone of our company.

• Entry level

• Part‑time

• Management and Manufacturing

• Hospitality

Referrals increase your chances of interviewing at Excel Hotel Group by 2x.