Licensed Insurance Customer Service Representative; Spanish

Licensed Insurance Customer Service Representative (Spanish Required) Compensation

$30/hour base pay + $1,000 signing bonus after 60 days + commissions

Khasim Insurance Agency, a top-performing Farmers Insurance agency in Escondido, is seeking a licensed, Spanish-speaking Insurance Customer Service Representative for a full-time, in-office position. This role is service-focused and supports an established book of business through policy servicing, retention, and appropriate cross-sell opportunities.

This is a stable W-2 position with a consistent Monday–Friday schedule, no weekends, and a professional office environment.

• Provide high-quality service to existing policyholders
• Handle policy changes, billing questions, renewals, and coverage inquiries
• Communicate clearly and professionally in English and Spanish
• Support policy retention through proactive follow-up and relationship building
• Identify and recommend additional coverage when appropriate
• Accurately document all client interactions and policy updates
• Collaborate with the team to meet service standards and agency goals

• Active California Property and Casualty license or Personal Lines license required
• Fluent in spoken and written Spanish and English
• Experience working in a captive insurance agency strongly preferred (Farmers, State Farm, Allstate, AAA, or similar)
• Customer service experience in insurance required
• Reliable, punctual, and comfortable working in a full-time, in-office role
• Strong communication skills, attention to detail, and professionalism

• Monday–Friday, 9:00 AM – 6:00 PM PST
• $30/hour guaranteed base pay
• $1,000 signing bonus after 60 days of employment
• Commission opportunities on cross-sell business
• Paid Time Off (PTO)
• Hands-on training and onboarding
• Stable, long-term position with an established agency