Driver Navigator - Elsmere, KY

Apply for the Driver Navigator – Elsmere, KY role at Chick‑fil‑A Supply.

As a navigator, you will support and partner with drivers at the Chick‑fil‑A Supply Distribution Center (DC) in Elsmere, KY, to provide excellent delivery service to restaurants. You will help with unloading the truck, delivering and organizing food, navigating to each destination, completing delivery logs, and sharing opportunities for process improvement. You will report to the transportation supervisor and collaborate with the transportation team to provide the driver with up‑to‑date route, schedule and delivery instructions.

Chick‑fil‑A Supply, LLC, a wholly owned subsidiary of Chick‑fil‑A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A restaurants. The company offers competitive compensation and benefits, training and professional development opportunities, and scheduling with employees in mind.

• Completing the pre‑trip checklist and preparing equipment for safe, efficient use
• Conducting trip planning to confirm the optimal route and road conditions
• Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence
• Helping the driver safely navigate and position the truck for deliveries
• Assisting with unloading product at restaurants in an accurate, organized manner
• Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination
• Communicating any potential service interruptions (e.g., scheduling discrepancies or security risks) to the MDC
• Ensuring mistakes are handled gracefully and professionally by executing “Remarkable Recovery”
• Ensuring all product and equipment loaded on trailer is secured for transit between stops
• Organizing and maintaining control of all shipping documents throughout each delivery route
• Assisting the driver with collection of all equipment (such as carts and pallets) or product returns from restaurants
• Frequently lifting up to 50 pounds; occasionally moving with mechanical assistance up to 1,500 pounds
• Working in all weather conditions
• Preparing for a flexible schedule including nights, weekends, holidays, and rotating shifts
• Being prepared to typically work shifts at night (e.g., from 10 p.m.
  
  - 8 a.m.)
• Working in a multi‑temperature environment including freezer
• Communicating effectively across stakeholders including restaurant operators and distribution center staff
• Adapting to change and responding to difficult and challenging situations in a professional manner
• Managing pressure and conflicting demands; effectively prioritizing tasks and workload
• Performing other related duties as assigned
• Intimately knowing the needs of customers, treating all parties with dignity and respect in difficult situations, and maintaining a positive, service‑focused mindset

• High school diploma or equivalent (e.g., GED)
• A self‑starter with excellent project management and organization skills
• Highly motivated with strong interpersonal skills; a team player who can work independently when necessary
• Tech‑savvy and comfortable using basic smartphone and tablet systems and applications
• A detail‑oriented, organized yet creative problem solver and communicator (both written and verbal)
• Able to anticipate needs, lead multiple projects, and manage shifting priorities
• Able to travel for 5 percent of the job for Chick‑fil‑A operator/market visits, supplier visits, and related conferences
• Skilled communicator across all levels of an organization, with both teammates and suppliers
• Quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything
• Customer‑focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services
• Committed without compromise to food safety for customers and a safe workplace for colleagues
• Insp…