Field Services Supervisor II

Overview

DHL is a leading Delivery and Logistics company committed to empowering every team member to make the greatest possible impact. Our culture emphasizes personal commitment—to the business, to each other, and to global communities. In addition to competitive compensation, employees enjoy programs, services and benefits that support their personal lives.

Immediate opportunity
:
We have an immediate career opportunity for a qualified Field Service Supervisor
. The Field Service Supervisor arranges the movement of parcels by air and ground, encompassing international import and export operations.

• Expedites the daily activities of all operational functions ensuring client satisfaction is achieved and company policies are adhered to, with the goal of improving profitability.
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers.
• Supervises warehouse sort operations processing international import and export shipments.
• Supervises back office staff, monitors flights, communicates and updates the network, and ensures contingencies are deployed when necessary.
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
• Develops and manages relationships with business partners.
• Responsible for development and implementation of special projects.
• Ensures quality system is implemented and maintained within area of responsibility.
• Manages Key Performance Indicators and cost levels.
• Assists in annual budget preparation.
• Provides technical product assistance to staff.
• Advises staff of changes to company policies and goals.
• Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies and performance management processes.
• Sets objectives and delivers results with a short-term, operational focus.
• Recommends process improvements for the area; identifies, defines, and develops solutions to issues not evident in existing systems.
• Focuses on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and disturbances.
• Provides guidance and training; motivates self and others to exceed standards.
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions.

• Complete understanding and wide application of principles, theories, and concepts in the function or business area.
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations encountered.
• Knowledge of quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.
• Understanding of basic supervisory approaches for work direction, motivation, and disciplinary action.
• Typically requires BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience.
• Professional certification required in some areas.
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards.
• Must be 18 years old.
• Excellent customer service skills.
• Candidate must pass pre-employment background, drug, and medical physical screening.

• Must be able to lift up to 70 lbs occasionally.
• Must be able to lift 40 lbs frequently.
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://(Use the "Apply for this Job" box below).-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.