Customer Relationship Management Analyst
Job in
Erlanger, Kenton County, Kentucky, 41018, USA
Listed on 2026-03-06
Listing for:
The Planet Group
Full Time
position Listed on 2026-03-06
Job specializations:
-
IT/Tech
CRM System, Technical Support, HelpDesk/Support, IT Business Analyst
Job Description & How to Apply Below
This is a contract to hire role, 5 days onsite in Erlanger KY
About the RoleWe're looking for a CRM Systems Analyst to join our team and provide hands-on support for Blackbaud CRM. In this role, you’ll be the go-to resource for user issues, ensuring smooth day-to-day system operations and helping teams get the most out of the platform.
What You’ll Do- Serve as a primary and escalation point for Blackbaud CRM support
- Troubleshoot user access, security roles, and permissions issues
- Resolve errors related to queries, data lists, and batch processes
- Assist with front-end system updates and small‑scale configuration changes
- Track and document issues, fixes, and best practices
- Collaborate with business users and tech partners to resolve functional questions and improve system usage
- 2–5 years of experience with Blackbaud CRM or similar CRM platforms
- Background in CRM support, help desk, or application troubleshooting
- Strong problem‑solving and analytical skills
- Clear communicator who can work with both technical teams and end users
- Highly organized, dependable, and customer‑focused
- Familiarity with SQL or a willingness to learn
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