Customs Program Manager

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The Program Manager, Customs plays a critical role in the Digitalization Transformation agenda, driving automation, AI-enabled solutions, and the accelerated deployment and optimization of the EGAP applications landscape. As an individual contributor and key integrator across functions, the Program Manager partners closely with Subject Matter Experts (SMEs), engineers, Business IT (BIT), and operational leaders to ensure that digital solutions are thoughtfully designed, rigorously tested, and successfully embedded into daily customs clearance workflows.

This role requires a strong program leader with deep operational knowledge of customs processes and the ability to influence and collaborate across complex, multifunctional environments. The Program Manager is responsible for defining business requirements and translating them into clear technical specifications in partnership with BIT and business SMEs. Through structured execution, stakeholder alignment, and a focus on operational excellence, the Program Manager ensures that digitalization initiatives deliver measurable impact, enhance compliance, and strengthen overall customs clearance performance.

• Lead and manage a portfolio of digital transformation and automation programs supporting U.S. customs clearance operations.
• Develop program roadmaps, milestones, success metrics, and detailed execution plans.
• Coordinate cross-functional program teams, ensuring clear alignment on scope, timelines, and deliverables.
• Drive rigorous project governance, risk management, and change control processes.

• Identify automation opportunities in customs workflows through data analysis, SME consultation, and process mapping.
• Partner with engineers and BIT to design, develop, and implement digital solutions (e.g., robotic process automation, workflow optimization tools, data quality systems, AI/ML use cases, API/ACE integrations).
• Oversee user acceptance testing (UAT), process documentation, training, and readiness for deployment.

• Analyze current customs clearance processes to identify gaps, inefficiencies, and improvement opportunities.
• Facilitate discovery workshops, design sessions, and cross-functional problem-solving meetings.
• Use Lean, Six Sigma, and data-driven methodologies to support optimization.
• Ensure that digital solutions deliver measurable improvements in cycle time, accuracy, and compliance.

• Develop and lead change management plans, ensuring successful adoption across operations.
• Provide training, reference guides, and support materials for new systems and workflows.
• Monitor post-implementation performance and drive continuous optimization.

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, or related field.

• Minimum 5+ years of experience in Network Operations, Customs operations, BIT for Operations, or similar environments.
• Demonstrated experience coordinating digital tools, system deployments, or program rollouts.
• Prior exposure to customs tools and clearance applications is highly valuable.

• Strong familiarity with digital tools (RPA, workflow automation tools, data platforms, APIs).
• Proficiency in project management tools (MS Project, Miro, Power BI, Smartsheet, etc.).
• Excellent communication, stakeholder…