Technical Customer Support Analyst

Join to apply for the Technical Customer Support Analyst role at Storage Solutions - A Jungheinrich Company

Location:

Erlanger, KY, Atlanta, GA or Westfield, IN

Overall Responsibilities Client Support & Issue Resolution

• Serve as a primary point of contact for client end-user issues, providing timely and professional support
• Document issues, root‑cause analysis, and resolutions in internal systems
• Monitor system performance to ensure systems and processes are operating efficiently
• Follow up with customers to confirm resolution and satisfaction

Collaboration and Escalation

• Analyze issues and escalate to the appropriate internal teams when necessary
• Communicate clearly and effectively with cross‑functional partners to drive resolution

Process Improvement and Documentation

• Maintain and contribute to internal knowledge base documentation
• Identify recurring issues and opportunities to improve system performance and customer experience
• Update internal databases with accurate and detailed issue tracking information

Operational Support

• Provide support across U.S. time zones, including weekends, to meet 24/7 client support needs as required
• Perform additional tasks to support organizational and operational priorities

Knowledge & Skills Requirements

• Strong analytical and problem‑solving skills with the ability to interpret data and identify trends
• Excellent verbal and written communication skills
• Detail‑oriented with a strong commitment to accuracy and documentation
• Ability to work independently as well as collaboratively with clients and on‑site support members
• Ability to remain adaptable, self‑motivated, and customer‑focused in a fast‑paced environment

Professional Qualities

• 1+ years of experience in a customer support, help desk, or inbound/outbound call environment
• Bachelor’s degree in Computer Science, Warehouse Management, or a related field preferred

Work Conditions

• Hybrid position with weekend or morning shifts (3rd shift) with flexibility to support a 24/7 client environment as needed

Additional Benefits

• Competitive Salary and Bonus Structure
• Generous Paid Time Off
• Medical, Dental, and Vision Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Transportation, Logistics, Supply Chain and Storage

#J-18808-Ljbffr