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Customer Solutions Analyst
Job in
Erlanger, Kenton County, Kentucky, 41018, USA
Listed on 2026-01-15
Listing for:
trak group
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Client Relationship Manager, Customer Success Mgr./ CSM, Customer Service Rep -
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Senior Recruiter | Shared Services Specialist
Customer Solutions Analyst to support and strengthen business-to-business partnerships within a manufacturing environment. This role focuses on managing customer order processes, improving service performance metrics, and partnering cross-functionally to support both U.S. and Canadian operations. It’s a strong fit for someone with manufacturing customer service or account support experience who enjoys combining relationship management with data-driven problem solving.
Base pay range$30.00/hr - $33.00/hr
Responsibilities:- Manage the order process for an assigned portfolio of business customers
- Serve as a primary point of contact for customer inquiries related to orders, service performance, and issue resolution
- Build and maintain strong working relationships with key customer stakeholders
- Monitor, analyze, and improve customer service performance metrics
- Collect, maintain, and analyze service-related data to identify trends and improvement opportunities
- Develop and maintain customer scorecards aligned with service-level expectations
- Communicate proactively with internal teams (operations, planning, logistics) to resolve issues and improve outcomes
- Support special projects and continuous improvement initiatives as needed
Qualifications:- Manufacturing customer service, account support, or customer solutions experience required
- Experience working in SAP
- Strong analytical and problem-solving skills
- Clear, professional communication and relationship-building abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Comfortable working independently in a hybrid setup using a personal laptop
- Hybrid flexibility with up to two remote days per week
- B2B-focused role supporting operational and service performance
- Hands-on experience combining customer partnership, analytics, and process improvement
- Strong resume-building opportunity within manufacturing operations
Apply today and partner with trak group to explore this opportunity and others aligned with your experience.
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