Account Manager

Account Manager

Erlanger, KY

Reports to:

CEO

Steuart Nutrition exists to glorify God by creating life‑giving products.

We believe culture and character drive results. Our focus is to build long‑term partnerships, operate with integrity, and manufacture high‑quality supplement products for growing brands.

Steuart Nutrition is a supplement manufacturing company based in Erlanger, Kentucky. We are scaling our operations through robotics, AI‑driven workflows, and process automation to build a highly efficient, forward‑thinking manufacturing platform. We take a proactive approach to business development through product development and operationalizing supply chain partnership.

We work with brands across the supplement, wellness, and sports nutrition industries and are focused on long‑term growth and operational excellence.

We are hiring an Account Manager to manage and strengthen relationships with our existing customers.

This role serves as the primary point of contact for assigned accounts and ensures communication, timelines, and expectations remain clear throughout the production process. You will work closely with Sales, Operations, Quality, and Leadership teams to translate customer needs into clear internal priorities and ensure we consistently deliver on our commitments.

This role requires ownership, organization, and strong communication. You will proactively manage customer relationships, coordinate internal teams, and ensure customers feel informed, supported, and confident in their partnership with Steuart Nutrition.

• Serve as the primary point of contact for assigned customer accounts
• Manage day‑to‑day communication with customers regarding orders, timelines, and updates
• Proactively communicate changes, risks, and production timelines
• Coordinate internally with Operations, Quality, R&D, and Logistics teams
• Support customer onboarding, transitions, and ongoing operational needs
• Track commitments, deliverables, and follow‑ups to ensure expectations are met
• Assist with pricing discussions, renewals, and growth opportunities within accounts
• Resolve issues quickly and professionally when challenges arise
• Build long‑term customer relationships through consistency, transparency, and follow‑through
• Represent Steuart Nutrition’s mission and culture with professionalism
• Attend one trade‑show event once a year

• Strong communication and relationship‑building skills
• Highly organized and detail‑oriented
• Ability to manage multiple priorities and deadlines
• Comfortable coordinating across internal teams and departments
• Solutions‑focused and calm under pressure
• Professional confidence when communicating with customers
• Experience in account management, customer success, customer service, or sales support roles is helpful but not required.
• Manufacturing, supplement, food, or B2B experience is a plus but not required.
• No degree required.

Base Salary + Performance‑Based Bonus

Salary range is benchmarked to Account Manager compensation in Northern Kentucky and Greater Cincinnati markets.

As Steuart Nutrition continues to scale, strong performance in this role may lead to expanded responsibilities in customer operations, senior account management, or leadership opportunities within the organization.

Hi, thank you for applying for this position. In a paragraph of at least 6 sentences, please answer the following questions:

• What about our mission + values excites you? And why?
• Describe the team environment where you do your best work.
• When you miss a goal, what do you usually attribute it to?
• Tell me about a time something went wrong at work that wasn’t your fault. What did you do next?