Retail Assistant

Retail Assistant - Epsom, Surrey

The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.

Benefits of working at the Royal Automobile Club:

• Annual staff bonus
• Free meals on duty
• Paid birthday day off
• Generous pension
• Free onsite parking at Woodcote Park clubhouse
• Free shuttle bus from Epsom station
• Perkbox discount scheme
• European RAC cover
• Interest-free season ticket loan
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme
• Staff parties

Purpose of the role:

Supporting the day-to-day running of the club shop this role is pivotal in providing exception levels of service to our Members. Working closely with the rest of the team to fulfil online orders via the Online Shop, home delivery and Click & Collect orders. This requires a level of manual lifting with boxes of wine and champagne.

40 hours per week over 5 days – Monday to Sunday.

A full UK driving license is essential

Responsibilities:

• Provide a first class service to our members at all times
• Monitor sales of products and replenish where stocks are depleted
• Track and monitor member’s orders, including packaging and preparing orders for home delivery, prepare bags for click & collect orders and to ensure deadlines are met and a constant line of communication is open
• To support the room attendant and housekeeping team in delivering high standards

About you:

• Proven experience of working within a retail environment or shop
• Excellent communication skills and the ability to build rapport with customers
• Quality and service focused with exceptional planning and organisation skills
• Team orientated
• Good attention to detail
• Effective natural communicator
• Logical thinker, focused and passionate

Club Values: HEARTS

Heritage
- Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
Excellence - Excellence is not an achievement; it is something we strive for every day.
Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
Respect - Showing consideration and understanding to our members and colleagues.
Trust – Acting with fairness, honesty and integrity.
Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.

Please visit our website for more information about our Club Vision and Values.

What to expect:

• All applications will be reviewed
• Immediate interview dates available
• The full job description is available upon request ahead of an interview.