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Hybrid Live Chat QA Manager — Elevate Agent & Bot

Job in Epsom, Surrey County, KT17, England, UK
Listing for: Nuffield Health
Full Time position
Listed on 2026-02-28
Job specializations:
  • Quality Assurance - QA/QC
Job Description & How to Apply Below
A healthcare organization is searching for a Live Chat Quality Assurance Manager to oversee and enhance the quality of chatbot and live agent interactions. Responsibilities include auditing AI responses, providing actionable feedback, and collaborating with technical teams to improve overall performance. Applicants should have experience in quality assurance monitoring and strong interpersonal skills. The role offers a competitive salary and access to various benefits focused on health and wellbeing.
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