IT Support Engineer

IT Support Engineer - Epsom, Surrey

The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.

Benefits of working at the Royal Automobile Club:

• Free meals on duty
• Paid birthday day off
• Free onsite parking
• Free shuttle bus from Epsom station
• Perkbox discount scheme
• European RAC cover
• Interest-free season ticket loan
• Generous pension
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme
• 40-hour week with paid overtime
• Staff parties

Our exclusive clubhouse in Woodcote Park, Epsom is looking for an IT Support Engineer to join our well established team.

The role is office based 5 days per week in our Epsom clubhouse with occasional travel to Pall Mall, London.

Purpose of the role:

Support the provision of IT services, and the staff and members who are making use of them. Ensure that internal KPIs and SLAs are met at all times. The IT team is small and flexible therefore this role will be expected to assist with covering project work, standby roster, holidays and other ad hoc requirements.

Responsibilities:

• To provide a helpdesk service to support Club staff and members and IT providers used by the Club.
• Respond to support requests in a prompt and courteous manner, resolving 80% or more incoming support calls as the first point of contact.
• Manage and support the technology and systems used by the Club.
• Support IT projects with the installation of software, hardware and associated peripheral device drivers.
• Assist in the production and upkeep of all technical documentation in line with company standards
• Assist the Application team were considered necessary.

About you:

• Experience of working in multisite environments with remote support.
• Knowledge of remote administration /connectivity methods.
• Understanding of Microsoft based environments both on-Cloud and on site (Microsoft Active Directory, Azure, Exchange and IIS).
• Familiar of Local Area Networks (HP Pro Curve) and Wi-Fi networks.
• Knowledge of IP telephony solutions (ideally Mitel 3300/3CX).
• Skilled in using communications tools and applications such as MS Teams.
• Experience of collaboration tools SharePoint and Teams.
• Demonstrates a genuine interest and enthusiasm for technology
• Able to follow instructions and documented procedures.
• Good written communication and telephonic skills.
• Able to manage multiple tasks effectively and prioritise service desk requests efficiently.

What to expect:

• All applications will be reviewed
• Immediate interview dates available
• The full job description is available upon request ahead of an interview